Homeless Hostels

Homeless Hostels & Supported Accommodation

In today’s landscape of reducing budgets, increases to the number of people affected by homelessness and the increasing costs of living. The need for robust yet cost effective solutions for the homeless and supported accommodation sector has become more crucial than ever.

Whether safeguarding your night shelter, homeless project or supported accommodation, having a reliable partner that can provide you with both emergency and longer term solutions to safeguarding your residents is paramount.

360 Services has worked hard to establish ourselves as a company that can be trusted to deliver. Most of clients outsource their overnight safeguarding requirements to us. With many also asking 360 Services to provide cover for emergencies and staff shortages.  The senior management of 360 Services has over 10 years of experience in the provision of Safeguarding, Concierge, Support Staff and Security Guards to Homeless Hostels, Drop in Centres and No Second Night Out Projects throughout the UK.

We have worked closely with several providers including St Mungos, P3 (People Potential Possibilities), West Berkshire Council, Homeless Oxfordshire, Homegroup, Housing 4 Women, Look Ahead and the Salvation Army.  We are currently supporting over 30 of such projects on a permanent basis and when temporary cover is included, we support nearly 100 hostels and properties each year.

360 Services have developed bespoke training courses for all of our staff that work in this sector, with a client specific Safeguarding Vulnerable Adults Course developed alongside all of our new clients.  Site specific training, inductions and safety courses are also created for each of the projects that we cover. Allowing our management team to take over the induction of any new team members to your project.

Our Concierge are backed by our 24 hour Control Centre based in Dartford which enables real time assistance in the case of emergencies. Most importantly the focus of our Control Room is to ensure that we have zero examples of uncovered sites and that any lateness is kept to an absolute minimum.

We welcome the opportunity to speak with any potential clients in the Homeless or Supported Accommodation Sectors who require more detail on the range of services that we can provide.

homeless hostel security guards in Kent

Sharon Grey has been a member of 360-services for the last six years. From starting out as a complete novice to becoming a highly skilled, confident, independent security guard, Sharon’s career at 360-Services shows us all about the expertise, hard work and different approaches it takes to make a great security guard.


Q. Do all of your staff have an Enhanced DBS?
A. Yes all of our staff that we allocate to work in homeless hostels or supported accommodation have an Enhanced DBS and have been checked against both the Childs & the Adults Barred List. We ensure that all checks are updated on an annual basis, as well as requiring staff to commit to notifying of all convictions, cautions and arrests whilst in our employment.

Q. Do all of your homeless hostel staff have an SIA badge?
A. We recruit our staff from a variety of backgrounds. Some have an SIA licence, if they are expected to tackle Anti-Social Behaviour or conduct patrols outside of the perimeter of the hostel. Others come from a Support / Care Worker background. All are specifically trained by 360 Services for this unique safeguarding environment.

Q. What roles can you supply?
A. We supply Night Concierge, Day Workers, Support Workers & Security Guards. We can also assist you by asking our Facilities team to take responsibility for you sites needs in relation to CCTV, Access Control, Cleaning, Waste Removal Services and Electrical / Building Maintenance.

Q. What training do you provide your staff
A. All staff are trained in Fire Safety, Safeguarding, Infection Control, Record Keeping, Basic First Aid, Conflict Resolution, Mental Health Awareness and Trauma Informed Support Techniques.

Q. Does 360 Services Offer a Genuinely National Service?
A. We have provided these services for clients in London, Surrey, Bristol, Bath, Coventry, Oxford, Chester, Reading, Gloucester and Cambridge. We are confident that we can service most regions of the country.

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