Why 360 Services?
Why are we unique? And why should companies in the Homeless Hostels or Supported Accommodation choose 360 Services?
Service Delivery
360 Services has a proven record for delivering the agreed number of staff to the agreed amount of shifts. It seems simple but by outsourcing any element of your safeguarding team to 360 Services, our clients are assured that they will always have the correct minimum numbers of staff on site at all times. With access to over 150 trained staff in this sector, if one of our regular staff is not available to work a planned shift, we take 100% responsibility for covering your project at our own cost. This includes where necessary transporting a member of staff from another region and arranging for their on-site induction by one of our area supervisors.
The customer service levels of both our office-based staff and the support staff allocated to your site are an important part of our commitment to service delivery. Our performance at all of our sites is reviewed at least every 2 months. Below is a snapshot of our audit results for Customer Service, Complaints Handling and Non Attendance.
- Scoring the customer services skills of our staff from 1 to 5 (5 being excellent).
- Scoring our response to customer complaints from 1 to 5 (5 being excellent).
- Scoring whether had clients have had any examples of non-attendance.(5 being excellent).
In a recent round of service reviews, out of 21 sites that participated, the following scores were received back from our clients (Copies of these service reviews are available for inspection on request).
19 sites scored us 5 out of 5 for our handling of customer complaints (2 sites scored 4 out of 5).
When scoring the customer service skills of our staff, 18 sites scored 5 out of 5, 2 sites scored 4, and 1 site scored 4.5.
When scoring Non Attendance 20 scored us 5 out of 5.
| Site Name | Customer Service Skills | Complaints Handling | Non Attendance of Staff |
|---|---|---|---|
|
Marylebone London |
5 |
5 |
5 |
|
Capsticks |
5 |
5 |
5 |
|
Cory Smugglers |
5 |
5 |
5 |
|
H4W High Cross |
5 |
5 |
5 |
|
Mawle Court Oxfordshire |
5 |
5 |
5 |
|
Ohanlon House Oxford |
5 |
5 |
5 |
|
P3 Leamington Spa |
4.5 |
5 |
5 |
|
Phase Eight |
5 |
5 |
5 |
|
STM BAC |
5 |
5 |
5 |
|
Caversham Road Reading |
5 |
5 |
5 |
|
Forbes House |
5 |
5 |
5 |
|
Hope Gardens |
5 |
5 |
5 |
|
Lillie Road |
5 |
5 |
5 |
|
Nova Project Reading |
5 |
5 |
5 |
|
Palace Road |
5 |
5 |
5 |
|
Poundlane |
4 |
4 |
4 |
|
Pownall Gardens |
5 |
5 |
5 |
|
STM Spring Gardens |
5 |
5 |
5 |
|
STM Sutton Sites |
4 |
4 |
5 |
|
Thornbury Rd |
5 |
5 |
5 |
|
Wix Lane |
5 |
5 |
5 |
Safeguarding
Safeguarding is not just the strapline of our logo. It is at the heart of all of the services that 360 Services provides. We ensure that all of the Support Workers, Security Guards & Concierge allocated to work in Homeless Hostels or Supported Accommodation are fully trained in Safeguarding before they are deployed to a site.
They must be able to identify potential safeguarding concerns and capable of managing those concerns effectively whilst reducing any immediate or short-term risks.
Our Safeguarding training requires an annual refresher which is focused on sharing best practice through peers sharing the safeguarding concerns that they have encountered and how they could have or should have been managed.
Effective Supervision
Our staff are never left to “figure things out” for themselves. Support is provided through our 24-hour control room, operations supervisors, areas supervisors and duty managers.
This ensures that your staff are not unnecessarily contacted during out of office hours, to provide site inductions or assistance with emergencies that our management team can attend to.
Investing In Our Staff
360 Services ensures that are staff are paid fairly at competitive rates. Where contracts allow, we pay the Living Wage as well as constantly working on other ways to ensure that our staff feel appreciated.
Despite the high staff turnover rates within our industry, we are able to retain quality staff by investing in their recruitment process and their ongoing development.