Our Best Ever Customer Feedback

The head office team would like to thank every single one of you for the hard work you have put in in the last few months! We often have service review meetings with clients, to ensure that we are delivering the high standards that they expect.

In the last set of reviews, we have received record high scores, and this is mainly due to your commitment to your roles. 90% of our sites had a score of high 90’s to 100% for the service being provided. Your efforts are being noticed, not only by the operations team but also by our clients, thank you!

We would like to say a massive well done to Kennie and Thomas, two of your colleagues who work in Banbury for Homeless Oxfordshire hostels. They dealt very professionally with a challenging incident they faced whilst on duty. They showed all the traits required when dealing with a vulnerable adult going through a traumatic experience, they kept the resident calm administered basic first aid and updated the clients on call manager every step of the way, due to the nature of what had occurred. The feedback received from the client’s Service Director was that they did a great job and was exactly what is expected of them. Well done!

MESSAGE FROM MANAGING DIRECTOR

Hi everyone! I hope everyone is doing well and enjoyed your summer! We would like to say a belated Happy Diwali to everyone in the company who celebrated this! Followed by an early Merry Christmas for those who will be celebrating in December. As this is our last newsletter for 2023, please take the time to read carefully as it may affect your plans for Christmas and the New Year.

Also, I know that many of you will be working on Saturday 9Th December but I am hoping that as many of you as possible will be able to attend the Christmas Party so I can thank you in person for what has been a tough but successful year for 360 Services.

Preparing for the Festive Season

As we are approaching the festive season, we all need to do our part and prepare to have a smooth December. As most of us want to spend quality time with our friends and family for Christmas and New Year, we are going to try to make it fair to everyone. To ensure this, we need everyone to inform us of 2 preferred dates to have off of the following: 24th Dec, 25th Dec, 26th Dec, 31st Dec and 1st Jan.

We expect everyone to be flexible with this, and we will try our best to accommodate everyone. Providing these preferred dates does not guarantee you will have them off, however, we will try our best to avoid you having to work them.

CHRISTMAS PARTY
Saturday 9th December. 6pm
The Cottons Club, 45-47 Hoxton Square, London, N1 6PD.

Transport will be provided for everyone that does not usually drive on Christmas Day to get to work/home, so you don’t need to worry about it. However, if you will be staying at a different address to the one we have on file for you, you must let us know as soon as possible. There is double pay for any hours worked on Christmas Day (includes the morning hours of the shift started on the 24th). Double pay will also be paid for any shift that starts after 8pm on New Years Eve. All other bank and public holidays in this period will be paid at a time and half rate. If you require any other information about our plans for the festive period, please contact the office.

Benefits and Cash Plan

We have decided to remove the WPA Health Cash Plan from our benefits package, as it was not being used by enough members of staff. However, we are looking for other ways to show our appreciation to you such as the Christmas event where for the first year rather than just office staff, all members of our workforce are invited. You should have received an invite via text or email already. If you have not, please contact HR immediately for your invite.

You should also receive a survey link shortly, as we would like to know your feedback and suggestions on what type of benefits you would be interested in, whilst working with us.

360 Services Employees are an important asset to our business, and it is important that you feel appreciated.

Contract Referral Scheme

360 Services continues to grow, hence the continued recruitment. However, we are always looking for new contracts and opportunities.

Often it is our staff in the field who have the best knowledge about new opportunities and contracts that our Business Development Team could apply for.

If you hear of any opportunities that you think might be suitable for 360 Services, whether it’s a previous company that has lost a contract or a client that might need our help in the future. Please call our office on 01322 277 051 and ask our Operations Team for more details about the Referral Bonus Scheme. The scheme allows you to take a commission on new clients throughout the full duration of the contract.

360 Services is Recruiting

360 Services are currently still recruiting for Security Guards and Night Concierge for London and Oxford/Banbury. If you know anybody that might be interested, please refer them to us and if they stay with us for 6 months or longer you will receive a £50 Voucher.

Candidates must have a SIA badge or Support Work experience, feel free to give them our number (01322 277 051) to book them in for an interview.

360 Services Annual Raffle!

In 2024, 360 Services will be celebrating our 10th Year of Trading! For this special occasion, we want everyone to get involved in celebrating it. We will have an Anniversary Raffle for everyone to take part in, with a £200 prize! All you have to do is send us a video of you explaining what you like about working with us, a member of staff, a positive experience with a client or just simply why you enjoy what you do! We will then create a longer video and would love if you are part of it! If you have any questions, please don’t hesitate to reach out.

Christmas Drinks

We would like to extend our invite to any staff who wishes to join us this year to celebrate Christmas! If you are not working or would like to just pop in to say hello at the end or the start of your shift, the details for the event are below.

Date: 9th December 2023
Time: 6pm
Location: Cottons, 45-47 Hoxton Square, London, N1 6PD

Outstanding Workers!!!

A special thank you to the following staff for the Outstanding Performance of Duties. These individuals have all been acknowledged by either clients or their line managers for going over and above the expected level for their duties:

• Sean McCauley
• Kennie Mwansa
• Lloyd Asante
• Thomas Orchard
• Vanessa Walker

Each month, all members ofstaff with outstanding performance are putinto a draw for a £25 AmazonGift Card.

Congratulations to Lloyd Asante who has won the draw this month. An Amazon gift card will be with you shortly.

THANK YOU FOR YOUR HARD WORK AND DEDICATION

_________

360 Services provides Event Security as well as security for most Commercial and Office Buildings.  If you would like more information about joining our team or about the range of services that we offer our clients.  Please email ops@360-services.co.uk or call 01322 277 051.