360 Services Newsletter March 2023

Thank You !

We would like to thank you all for the hard work you have all put in over the last few months during this Cost of Living Crisis.

We understand that things have been getting harder for everyone, but unfortunately, until now, we have been unable to increase our charge
rates or pay rates due to fixed contracts until April.

The pay rates will all go up for all field based staff from 1st April 2023. Please speak to your Area Supervisor if you need to know what your new rate will be. in April, however the rate increases will be.


Hello and welcome to the March edition of our newsletter. Please read it fully as it will help you to keep in touch with the changes in our business and hopefully make your job that little bit easier.

Patrol Points

As most of you know, we have installed patrol points on all of our sites. Training videos have been sent out and information on the patrol points have been sent via WhatsApp. If you are still not sure or comfortable on how to do these, please give us a call.

The points will not go live to the client until 1st of April, however the
operations team will be monitoring these in advance, so that everyone is trained and comfortable on how to do these by then.

These patrol points will be replacing DOBs, but Handovers and Combined Handovers and Resident Checklist will still be on site. The handovers will need to be filled out every night with as much information as possible. Any concerns you have whilst on patrol, can be submitted as an incident in the TelMe app (see training video).

“we have installed patrol points on all of our sites”

If you are working on a Sunday or Monday, please ensure that you send copies of any Handovers to our control room so they can be audited.

TelMe App

It has been reported in the last few weeks that the TelMe app is not opening/functioning properly. We have checked with IT and they asked that you make sure any background apps are closed in order for the app to work properly and reboot your phone. If you continue to experience any issues, please continue to report it to us.

Smartphone Policy

We are introducing a new policy called the Smartphone Policy, in order to facilitate the use of the new software and work processes. It is now compulsory for all employees and subcontractors who are representing 360 Services to have access to a suitable “Smartphone” throughout their shift. This policy has been sent to everyone via Adobe to sign. If you have any concerns or issues around this, please do not hesitate to contact us and discuss this with us.

Having a smart phone will allow employees to see all Assignment Instructions through the TelMe App as well as conduct patrols, see rota changes, report incidents and alert our Control Room to any dangers that you are facing.

New Staff

We would like to introduce you to our newest additions to the Head Office:

  • Jon Turner – Operations Manager – From a strong security management background, Jon replaces Marlon
    Smith who left in early March. He will be visiting all of our sites over the next month, so please make him
    feel welcome.
  • Cassandra Rock – Will be responsible for Recruitment and Training. Most of you will meet her soon, as she
    will be delivering the Annual Vulnerable Adults Training, Basic Guarding Courses and other new Upskilling
    Courses to be introduced shortly.
  • David Babatunde – Trainee Control Room Supervisor – David has been promoted to this role. He is still
    learning the ropes, so please be patient with him and all of the control room team, as he strives to continue
    building bridges and effective communication between the Field Based employees and the Operations

Contract Referral Scheme

360 Services continues to grow, hence the continued recruitment. However, we are always looking for new contracts and opportunities.

Often it is our staff in the field who have the best knowledge about new opportunities and contracts that our Business Development Team could apply for.

If you hear of any opportunities that you think might be suitable for 360 Services, whether it’s a previous company that has lost a contract or a client that might need our help in the future. Please call our office on 01322 277 051 and ask our Operations Team for more details about the Referral Bonus Scheme. The scheme allows you to take a commission on new clients throughout the full duration of the contract.

360 Services is Recruiting

We are still recruiting for Security Guards, Night Concierge, Support Workers & Night Workers

360 Services are currently still recruiting for Security Guards, Night Concierge, Support Workers and Night Workers. If you know anybody that might be interested please refer them to us and if they stay with us for 6 months or longer you will receive a £50 Voucher.

Candidates must have a SIA badge or Support Work experience, feel free to give them our number (01322 277 051) to book them in for an interview.

In particular, we are struggling to cover driving positions in Reading. Thank you to Prosper Lamptey, Safa Dubed and Nawal Mohamed for your recent referrals.

Outstanding Workers!!!

A special thank you to the following staff for the Outstanding Performance of Duties. These individuals have all been acknowledged by either clients or their line managers for going over and above the expected level for their duties:

  • Frank Amoo
  • Azzeddine Mahroug
  • Rahman Siyad
  • Emmanuel Obisesan
  • David Babatunde
  • Daniel Knight
  • Ola Owodimilehin
  • Ibrahima Diallo
  • Mohamed Younis
  • Ike Anyanwu
  • Anil Gotra
  • Mohamed Abdullahi

Each month, all members of staff with outstanding performance are put into a draw for a £25 Amazon Gift Card.

Congratulations to Ike Anyanwu who has won the draw this month. An Amazon gift card will be with you shortly.



360 Services provides Event Security as well as security for most Commercial and Office Buildings.  If you would like more information about joining our team or about the range of services that we offer our clients.  Please email ops@360-services.co.uk or call 01322 277 051.

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