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Alexandra Carp: Area Supervisor and Control Room Supervisor

This month we would like to introduce you to Alexandra Carp, our Area Supervisor and Control Room Supervisor. Alexandra has been with us for 1 year and 2 months and is an integral part of our Operations Team.

What is your typical day like?

There is no typical day, as an Area Supervisor and Control Room Supervisor my schedule is very flexible. On some days I go out on sites whether it is to check on our employees’ performance or discuss our services with our client’s and look for improvement. And on some days I sit in front of a computer and look through documents being filled out and guide employees and controllers on how to improve on their performance.           

How did you get the job / how did you become involved with the industry?

I was close to finishing my education and applied for my first security job as a Concierge, as I saw it as a good opportunity to gain experience in the industry. At my interview I was offered the position of also being a Controller, which I was not sure of at first, but it turns out it was a good decision, as I was able to progress a lot more.      

What is your main responsibility?

My main responsibility is to watch over the guards and controllers, and ensure that the clients expectations are met, as well as communicate with our employees and discuss any issues they may face. I also work closely with the control room, to make sure that they know what they are doing.

What’s special about 360 Services?

The company works really hard to keep the clients happy, but they work just as hard to ensure that the employees are always happy and safe. Since the start I have been pushed by the management team to treat everyone with respect and give everyone chances to prove themselves to us, which I find it being a respectable trait of the company overall.

What’s the best part of your job?

I think the best part of the job is that I get to be communicate with each employee, and be able to help them out when they are facing troubles. As an Area Supervisor, I do many site visits, so I get to meet most of them in person too

Alexandra enjoying the Kent sunshine

What’s the worst part of your job?

I don’t think there is a bad part to my job other than the stressful times when we all try hard to make every situation work in everyone’s favour.

What’s your most memorable work moment?

The 2019 Christmas Party. It was a nice event where I got to meet some new members of the team and talk to one another.  

What advice would you give to anyone interested in the same profession?

Being a Area Supervisor and a Control Room Supervisor can be challenging sometimes. From my experience so far, I find that I always learn something new from mistakes, so there is always room to improve. But I have also learnt that preparation makes this job much easier, so my advice is to not get stressed easily and be organised.

What’s your relationship with your customers?

I think it is a good relationship, we try to communicate with them as much as possible to ensure we reach their expectations.

If you would like to work with the team at 360 Services, please go to our contact us page  to start a conversation about how we can help you. 

360 Services are proud of our diverse workforce which we believe, enables us to do the great work that we do. 

Denisa Dita : Assistant Operations Manager

Densia Dita

We’d like to introduce you to Denisa Dita, our Assistant Operations Manager. Denisa has been with us for 2 years and 5 months so she knows the company very well.

What is your typical day like?

My typical day is busy. I have to multitask and work on different aspects of the business, such as operations.

How did you get the job/how did you become involved with the industry?

I got the job through an online recruitment platform. I started as a part-time area supervisor, even though I did not really want to get the job as it was too far for me from where I used to live. In the end, Kuwayne convinced me to come over for an interview, I liked it and for 10 months I had to commute from South London to Dartford. Initially for 2 days a week, but they shortly turned into 5 days a week.

What is your main responsibility?

We (the management team) use an expression: “rostering and scheduling software is your baby”. So, my main responsibilities are scheduling guards, making sure the shifts are spread evenly to all, booking training for guards, filling in new clients’ surveys, as well as writing clients’ maintenance and supporting other departments of the company. Moreover, I have to observe where the company procedures are not followed and bring it to my colleagues’ attention so they can address it.

What’s special about 360 Services?

No day is like the other, you cannot get into a routine and, while we work hard, we do have a good laugh in the office. Also, I like that we are like family, not only bosses to tell you off. My colleagues support and advise me all the time.

What’s the best part of your job?

Everything! I like to help people and this job gives me the opportunity to do it. I always try to find the midway between the company needs and the employee’s needs.

What’s the worst part of your job?

The worst part for me is when we have a loss, such as losing a team member or a contract.

Most memorable work moment?

Phase Eight Fashion Charity Event and the Notting Hill Carnival where I have the opportunity to combine work with fun.

We were invited to take part in a charity ball organized by Phase Eight. They have shops all around the UK as they are a British fashion brand. It was a nice mix of meet the buyers combined with a charity bidding auction.

 

What advice would you give to anyone interested in the same profession?

Do not give up when hard times are on high tide, remember that low tide is coming afterwards.

What’s your relationship with your customers?

I would like to think it is a good one.

What are your hopes for the future?

For the business, I hope we will manage to extend nationally in the near future and, shortly after, that internationally.

How are you coping with the Covid-19 issues?

It was stressful in beginning as every day we had to do a dynamic risk assessment of each location where we provide services. I had to reschedule all employees even twice a week, when usually I do the rostering once a week. We had employees that refused to work during this time, we had locations that closed down until further notice. We had new sites coming on board. I found it difficult in beginning but after a while I got used to it. All office staff are working from home. We are using Microsoft team and we video call each other several times a day and we are trying our best to keep the communication.

I really appreciate and I would like to take the opportunity to thank our MD Kuwayne for thinking of each of us needs when he is taking decisions and for the fact that he is letting us take some of the decisions all together.

Also, I would like to thank all our employees for risking their lives by working during these challenging times. I would also like to apologise to them for reducing the number of shifts worked per week. We had to do this because we realised it was fair for everyone to have less shifts but continue to work still.

If you would like to join Denisa and work with the team at 360 Services, please look at our recruitment page for current vacancies. 

360 Services are proud of our diverse workforce which we believe, enables us to do the great work that we do. 

Keeping Our Staff Safe

As the coronavirus continues to cause havoc across the UK, it is more important than ever for businesses to do their part and flatten their curve while key companies continue to provide essential services. 

Multiple reports suggest that the homeless are far more vulnerable to COVID-19 than many other individuals due to their difficulty self isolating. At 360 Services, we do provide an essential service to help the homeless in this time of great need. As such, some of our staff will need to be present at homeless shelters around the UK. 

This will be vital to ensure that vulnerable homeless individuals continue to gain the right level of protection and support that they require. 

The safety and welfare of our staff is always a top priority at 360-Services and we are fully aware of the threat this strain of the coronavirus could be to our workers. This is why we have provided all our staff still working at homeless shelters around the UK with unlimited, free hand sanitizers. 

Research shows that the main way the virus spreads is through both touch and contamination of the hands. By providing unlimited access to hand sanitizers we are delivering our staff one of the best forms of defense against this threat. 

We are confident that this will allow our staff to remain safe while still continuing to help those in need and ensure that homeless charities across the UK gain the right level of support. At 360-Services we are committed to protecting our team while ensuring that those on the streets and in shelters are not abandoned. 

The Importance of SWEP – (Severe Weather Emergency Protocol)

We are proud to work with St Mungo’s, the community housing association charity which provides valuable care and support to our country’s homeless.

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