Rewarding work with 360 Services

The 360 Services Ethos

At 360 Services, we’re committed to providing the highest standard of security and safeguarding for our clients. We can only achieve this with the diligence and responsibilities of our staff across the country. As a nationwide company, our national and localised operations and services must work in tandem. This means the contributions of all our staff, whether they’re in Bradford or Oxfordshire, in a homeless hostel or head office, are crucial for our ability to offer premium services.

Since the first national lockdown caused by the spread of Covid-19 in March 2020, everyone from facility managers to support workers and concierge have faced and adapted to a number of challenges. Their work ethic in the face of change and uncertainty is a testament to their skill and dedication.

We expect our staff to work hard, but we also believe in recognising and rewarding their achievements. The safety of everyone is paramount to our ethos: the vulnerable people in our care, our staff as well as the integrity of facilities and buildings we monitor. More than that, our staff recognise and believe in this ethos too. So, we wanted to talk a bit more about the rewards and challenges that come with working for 360 Services. We’ll also highlight 360 Services’ current vacancies and how you could come work for us.

Don’t Take Our Word For It

People come to work with 360 Services for a number of reasons. Sharon Grey has been a member of 360 Services for the last seven years. She originally owned a hair salon and when she retired that business, she wanted a career change that could keep her proactive and engaged in community work.

She decided to train as a security guard, and has done concierge work for a number of 360 Services’ clients since. This has taken her to St Giles International School, Notting Hill Carnival and a St Mungo’s homeless shelter; she’s particularly proud of her work last year, where she assisted getting homeless people safely into St Mungo’s accommodation during the first wave of Covid-19.

Our Area and Control Room Supervisor Alexandra Carp joined 360 Services after completing her education. For her, the best of part of the job is getting to ‘communicate with each employee, and be able to help them out when they are facing troubles. As Area Supervisor, I do many site visits, so I get to meet most of them in person too.’

Andy Neuvell joined us with experience as a behavioural manager in a mental health facility. For Andy, building relationships with St Mungo’s residents is at the core of his work. His duties include patrols, checking the hostel’s CCTV, assisting the shelter’s staff and much more.

For Andy, his most memorable work moment was deescalating a situation with a vulnerable and potentially dangerous resident. ‘It was a key moment for me. They were able to open up, relax and find a way of coping that didn’t depend upon substance abuse.’

Working in security and safeguarding is a challenging career. Whether you’re overseeing and managing employees across the country, providing security at a festival or working one-on-one with homeless people. Nevertheless, the rewards from the work can be unique and truly fulfilling.

360 Services offers more than security and safeguarding positions. We offer cleaning services, facility maintenance and installation services in London and the South East of England as well as our security services. That means there’s potential for different careers and opportunities. Beyond that, we take on a range of employees from different backgrounds, ages and with a variety of skills and experience.

If you love working with people, creating a safe and productive environment, 360 Services might be the place for you. Check out our blog page to hear more from some of our team members about their experiences with 360 Services.

Recognising & Rewarding Our Team

Because working with 360 Services can be challenging and demanding, we try to provide rewards, opportunities and recognition for our staff as much as we can. With the lifting of restrictions, we hope that staff parties can make a return too!

This summer, we were able to relaunch our Employee Holiday Scheme. This gives our employees the ability to go on affordable holidays abroad with the hope to expand holiday destinations in the future. Currently, we have properties in Croatia and a property in Jamaica available, discounted for staff who have been with us for 1 year or more.

We love to shine the spotlight on any promotions and our Employee of The Month in the monthly newsletter.

Jordan – can you think of some more rewards/recognition/opportunities for employees you’d like me to put in?

Join The 360 Services’ Team

All staff will receive training that instills them with the confidence, accreditations and capability to do the best job possible. Our networks ensure everyone is safe and protected with full support behind you to help whenever necessary. The experiences, skills and people you’ll get to meet when you work alongside 360 Services are invaluable.

Check out our recruitment page where you can find a full list of vacancies on offer. We’re always keen to hear from prospective and potential candidates too, so don’t hesitate to reach out and contact us.

A Day In the Life of Louise Brown

Louise Brown has been a Night Concierge with 360 Services since October of 2020, and divides her work between 2 St Mungo’s homeless shelters; an accommodation for women and a mixed accommodation. Louise is relatively new to 360 Services, but joined us with with work experience as a security guard. There’s a lot to learn from Louise, a day in her life with 360 Services, and the array of skills she applies to different settings.

How did you come to working with 360-Services?

“I obtained my SIA badge 5 years ago, and since then I worked as a steward at a local football ground and offered door support to local community centres. I also worked as a security guard at a Polish festival and for a number of years, I worked in a casino. This is how I got to know about 360 Services. A gentleman I worked with believed my skills would be suitable for them since they were looking for female staff.”

How is working with 360-Services different to work you’ve done before?

“You have to understand the clients you’re working with. That’s the link I suppose, it’s all about working with people. But the difference is, at a St Mungo’s shelter you’re working with vulnerable people.” A main pivot for Louise has been moving from a commercial setting to a more vulnerable and isolated environment. “In a casino, people come because they want to engage in the services they provide. I had a lot of responsibility and grew to know the clientele well. I would approach argumentative customers with a sense of humour, but remain clear, concise and firm with them.”

Louise has years of communicative tools under her belt she applies to her St Mungo’s work. However, working in a St Mungo’s shelter demands external awareness of things such as substance use, abuse, mental health disabilities and how they pose risks to residents’ safety. It’s for these reasons she takes a wholly different stance on her day-to-day work. “I ask residents, how can I help you to help yourself? Your goal is to move on from here and guarantee a future tenancy. You have to have empathy in abundance and be able to communicate with them.”

How do you approach a typical shift?

“I mainly work in the women’s accommodation and do one shift a week at the mixed hostel. My primary aim is to ensure the safety of those women. That means securing the safety of the building, i.e making sure the fire alarms are secure, checking the front door is closed and nobody is loitering, and then it’s about engaging with them to make sure they’re abiding by their tenancy. For example, I make sure in communal areas there should be no drinking, no smoking or unsociable behaviour.”

As a Night Concierge, Louise has to remain vigilant throughout her shift of her entire surroundings, from the building’s infrastructure to what’s going on externally and internally. This also means keeping a log throughout her shift of events and behaviour. As a night-time concierge, she’ll pick up a handover from the day staff and establish anything that’s happened prior to starting her shift.

“I have a lot of experience with residents who have problems with suicide, mental health and addiction…it’s a challenging environment. In the women’s hostel they’ll come and open up to me. We have to remain professional without being judgemental. I tell residents I can listen and record discussions but encourage them to action these changes with their key workers. Because of my past work experience I can implement skills, theories and resources to help them through.”

What are some of the challenges you face in the hostels?

“In the women’s hostel I work by myself, in the mixed hostel I work alongside a St Mungo’s worker. That in itself is very challenging… when you’re in a team you can bounce ideas off each other. When you’re on your own, you’re on your own. You have 24 hour telephone support from the 360 Services Control Room and a St Mungos on-call duty but you have to be resilient and think on your feet.”

Like all 360 Services staff, Louise is balancing a number of tasks throughout her shift. She has to create a safe, communicative environment that puts prevention and harm reduction first. Louise also has to be able to respond to moments of crisis.

In times of emergency – for example, a resident’s health is in jeopardy – Louise works quickly, decisively and calmly. “It can be very challenging. When an incident happens I’ll file an incident report that will go to management, and I’ll give reassurance to any residents involved. I’ll dial 999 if I have to and do what I can to encourage residents’ safety if they’re conscious and communicative. For example, if I can get a resident into the communal area, it’s much safer for all of us and we can go from there.”

How have you adapted for Covid-19?

“It’s difficult to work in PPE and be open with people. We have to reinforce to residents to follow the measures. For example, if a resident is leaving the house I’ll get them a mask from the office. If they’re in the communal area I try to reinforce social distancing. I’ll monitor CCTV and make notes that I pass to day staff.”

Working with vulnerable people during Covid-19 has proved challenging across many sectors, so Louise has to utilise those communicative tools such as encouragement and de-escalation. These tools are effective because of the relationships she’s created with residents.

“You have to think about the appropriate timing. You want them to trust you so you have to engage with them. You have to be able to look at that individual and speak to them without belittling them, but you still need to get the outcome you want. I had a resident who was being aggressive to other residents in the communal area. I laid out the rules and suggestions and reinforced I would contact the police for everyone’s safety if I needed to. Eventually, they did move, and when they did, they opened up to me and we could take it from there.” 

What do you find rewarding about your work with 360-Services?

“I try to be the eyes and ears for St Mungo’s staff and record what I see. No interpretations, just observations, which is quite hard. My faith is very important for me though. If I can treat you with the love I’d expect to be treated with if I fell on my sword, that’s how I approach people.”

In just a short amount of time, Louise has stepped up to a new, challenging role and has recently been pronoted to a Lead Concierge – Supervisory role. She’s approached her work with a high standard of professionalism and empathy. We’re proud to have her on-board and look forward to her bright future working with us.

Keeping Our Staff Safe

As the coronavirus continues to cause havoc across the UK, it is more important than ever for businesses to do their part and flatten their curve while key companies continue to provide essential services. 

Multiple reports suggest that the homeless are far more vulnerable to COVID-19 than many other individuals due to their difficulty self isolating. At 360 Services, we do provide an essential service to help the homeless in this time of great need. As such, some of our staff will need to be present at homeless shelters around the UK. 

This will be vital to ensure that vulnerable homeless individuals continue to gain the right level of protection and support that they require. 

The safety and welfare of our staff is always a top priority at 360-Services and we are fully aware of the threat this strain of the coronavirus could be to our workers. This is why we have provided all our staff still working at homeless shelters around the UK with unlimited, free hand sanitizers. 

Research shows that the main way the virus spreads is through both touch and contamination of the hands. By providing unlimited access to hand sanitizers we are delivering our staff one of the best forms of defense against this threat. 

We are confident that this will allow our staff to remain safe while still continuing to help those in need and ensure that homeless charities across the UK gain the right level of support. At 360-Services we are committed to protecting our team while ensuring that those on the streets and in shelters are not abandoned. 

The Importance of SWEP – (Severe Weather Emergency Protocol)

We are proud to work with St Mungo’s, the community housing association charity which provides valuable care and support to our country’s homeless.

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