Welcome to our “A Day in the Life” blog, where we spotlight the dedicated members of our team. Today, we are featuring Sean McCauley, who has recently progressed to the role of Lead Concierge in the Reading area. Since joining us in October 2022, Sean has leveraged his robust security background to enhance our concierge and support worker services. With his extensive experience in security and specialised training on supporting vulnerable adults in homeless hostels, Sean brings a unique blend of expertise and compassion to his daily work.

Why did you start working with 360 Services?

I started working with 360 Services because of the strong rapport I immediately felt with the employees. From day one, I was welcomed and valued, receiving positive feedback that reassured me this was a place where my contributions mattered. Unlike many large organisations where you can feel like just another number, 360 Services made me feel integral to the team. This sense of belonging and appreciation motivated me to join and stay with this supportive workplace.

What does your job involve?

My job revolves around safeguarding our clients and being there for them in every sense. I listen to their concerns, offer support, and ensure their safety. It’s about being someone they can talk to and trust. My goal is to create a safe, open environment where they feel heard and valued, making sure they know they always have someone on their side.

Describe some of the training that you received to do your job better. How does our in-house training impact your role?

I received training on working with vulnerable adults, which covered detailed strategies for recognising their needs and ensuring their well-being. This training taught me how to identify signs of distress, understand the unique challenges they face, and provide the appropriate support and care. It emphasised the importance of empathy, patience and vigilance, equipping me with the skills necessary to better safeguard and assist the residents.

What do you like to do in your spare time?

In my spare time, I love to unwind with spa breaks alongside my wife. It’s a great way for us to relax and reconnect. We’re also excited about our upcoming holiday to Cyprus, where we plan to explore, enjoy the beautiful scenery, and make the most of our time together.

What do you find rewarding about your job?

What I find most rewarding about my job is the opportunity to work with incredible colleagues and learn from their experiences. Collaborating with such a dedicated team enhances my own skills and knowledge. Additionally, helping out the residents and meeting their needs brings a deep sense of fulfilment. Knowing that I can make a positive impact on their lives every day is truly gratifying.

What’s your most proud moment working with us?

My proudest moment working with 360 Services was winning the Employee of the Month award. I was happy to be recognized for my hard work and dedication. This acknowledgment from the company and supervisors reaffirmed that my efforts to support our clients and collaborate with the team were making a meaningful impact. It surely isn’t something I was expecting, as not many companies do things like this anymore.

What’s the biggest lesson you have learned working with us?

The biggest lesson I’ve learned working with 360 Services is to never judge a person and to understand that everyone is not the same. This experience has taught me the importance of empathy and looking beyond the surface. Every individual has their own unique story and challenges, and it’s crucial to approach each person with an open mind and heart. By doing so, I’ve learned to provide better support and build stronger, more genuine connections with both clients and colleagues.