Denisa Dita : Assistant Operations Manager

Densia Dita

We’d like to introduce you to Denisa Dita, our Assistant Operations Manager. Denisa has been with us for 2 years and 5 months so she knows the company very well.

What is your typical day like?

My typical day is busy. I have to multitask and work on different aspects of the business, such as operations.

How did you get the job/how did you become involved with the industry?

I got the job through an online recruitment platform. I started as a part-time area supervisor, even though I did not really want to get the job as it was too far for me from where I used to live. In the end, Kuwayne convinced me to come over for an interview, I liked it and for 10 months I had to commute from South London to Dartford. Initially for 2 days a week, but they shortly turned into 5 days a week.

What is your main responsibility?

We (the management team) use an expression: “rostering and scheduling software is your baby”. So, my main responsibilities are scheduling guards, making sure the shifts are spread evenly to all, booking training for guards, filling in new clients’ surveys, as well as writing clients’ maintenance and supporting other departments of the company. Moreover, I have to observe where the company procedures are not followed and bring it to my colleagues’ attention so they can address it.

What’s special about 360 Services?

No day is like the other, you cannot get into a routine and, while we work hard, we do have a good laugh in the office. Also, I like that we are like family, not only bosses to tell you off. My colleagues support and advise me all the time.

What’s the best part of your job?

Everything! I like to help people and this job gives me the opportunity to do it. I always try to find the midway between the company needs and the employee’s needs.

What’s the worst part of your job?

The worst part for me is when we have a loss, such as losing a team member or a contract.

Most memorable work moment?

Phase Eight Fashion Charity Event and the Notting Hill Carnival where I have the opportunity to combine work with fun.

We were invited to take part in a charity ball organized by Phase Eight. They have shops all around the UK as they are a British fashion brand. It was a nice mix of meet the buyers combined with a charity bidding auction.

 

What advice would you give to anyone interested in the same profession?

Do not give up when hard times are on high tide, remember that low tide is coming afterwards.

What’s your relationship with your customers?

I would like to think it is a good one.

What are your hopes for the future?

For the business, I hope we will manage to extend nationally in the near future and, shortly after, that internationally.

How are you coping with the Covid-19 issues?

It was stressful in beginning as every day we had to do a dynamic risk assessment of each location where we provide services. I had to reschedule all employees even twice a week, when usually I do the rostering once a week. We had employees that refused to work during this time, we had locations that closed down until further notice. We had new sites coming on board. I found it difficult in beginning but after a while I got used to it. All office staff are working from home. We are using Microsoft team and we video call each other several times a day and we are trying our best to keep the communication.

I really appreciate and I would like to take the opportunity to thank our MD Kuwayne for thinking of each of us needs when he is taking decisions and for the fact that he is letting us take some of the decisions all together.

Also, I would like to thank all our employees for risking their lives by working during these challenging times. I would also like to apologise to them for reducing the number of shifts worked per week. We had to do this because we realised it was fair for everyone to have less shifts but continue to work still.

If you would like to join Denisa and work with the team at 360 Services, please look at our recruitment page for current vacancies. 

360 Services are proud of our diverse workforce which we believe, enables us to do the great work that we do. 

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