Welcome to our “A Day in the Life” blog, where we spotlight the dedicated members of our team. Today, we are featuring Sean McCauley, who has recently progressed to the role of Lead Concierge in the Reading area. Since joining us in October 2022, Sean has leveraged his robust security background to enhance our concierge and support worker services. With his extensive experience in security and specialised training on supporting vulnerable adults in homeless hostels, Sean brings a unique blend of expertise and compassion to his daily work.
Why did you start working with 360 Services?
I started working with 360 Services because of the strong rapport I immediately felt with the employees. From day one, I was welcomed and valued, receiving positive feedback that reassured me this was a place where my contributions mattered. Unlike many large organisations where you can feel like just another number, 360 Services made me feel integral to the team. This sense of belonging and appreciation motivated me to join and stay with this supportive workplace.
What does your job involve?
My job revolves around safeguarding our clients and being there for them in every sense. I listen to their concerns, offer support, and ensure their safety. It’s about being someone they can talk to and trust. My goal is to create a safe, open environment where they feel heard and valued, making sure they know they always have someone on their side.
Describe some of the training that you received to do your job better. How does our in-house training impact your role?
I received training on working with vulnerable adults, which covered detailed strategies for recognising their needs and ensuring their well-being. This training taught me how to identify signs of distress, understand the unique challenges they face, and provide the appropriate support and care. It emphasised the importance of empathy, patience and vigilance, equipping me with the skills necessary to better safeguard and assist the residents.
What do you like to do in your spare time?
In my spare time, I love to unwind with spa breaks alongside my wife. It’s a great way for us to relax and reconnect. We’re also excited about our upcoming holiday to Cyprus, where we plan to explore, enjoy the beautiful scenery, and make the most of our time together.
What do you find rewarding about your job?
What I find most rewarding about my job is the opportunity to work with incredible colleagues and learn from their experiences. Collaborating with such a dedicated team enhances my own skills and knowledge. Additionally, helping out the residents and meeting their needs brings a deep sense of fulfilment. Knowing that I can make a positive impact on their lives every day is truly gratifying.
What’s your most proud moment working with us?
My proudest moment working with 360 Services was winning the Employee of the Month award. I was happy to be recognized for my hard work and dedication. This acknowledgment from the company and supervisors reaffirmed that my efforts to support our clients and collaborate with the team were making a meaningful impact. It surely isn’t something I was expecting, as not many companies do things like this anymore.
What’s the biggest lesson you have learned working with us?
The biggest lesson I’ve learned working with 360 Services is to never judge a person and to understand that everyone is not the same. This experience has taught me the importance of empathy and looking beyond the surface. Every individual has their own unique story and challenges, and it’s crucial to approach each person with an open mind and heart. By doing so, I’ve learned to provide better support and build stronger, more genuine connections with both clients and colleagues.
As part of our celebration of 10 Years of trading, 360 Services are highlighting the staff members and clients who have or who are still contributing to our success and continued growth.
Angela Campbell has been carrying out shifts for 360 Services since March 2020 and has worked over 700 shifts at Female Only hostels! Oladuni Odepidan started in April 2022 and since then has carried out nearly 300 shifts, and Olga Kreminska was employed in July 2019 and has carried out an amazing 800 shifts at various homeless hostel sites.
These 3 ladies have formed a formidable working relationship and are the core team for delivering our services on behalf of Housing for Women at their female only project in North London.
Housing for Women is a housing provider and charity with a mission to empower women and challenge inequality. They support women through affordable housing, helping women and children escaping domestic abuse, survivors of trafficking and women leaving prison. They have a long and proud history of providing supported and specialist services across London.
Angela had this to say about providing support on behalf of Housing for Women clients during both day and night shifts:
“I have to have good judgement in making quick on the spot decisions. There can be lots of different challenges dealing with clients with different issues, but experience and training has helped me to learn how best to support them, whilst ensuring their safeguarding and health and safety.
Keeping clients, staff and visitors safe as well as myself when I do my checks and patrols, are of extreme importance whilst all good practices are followed. I am always very professional when carrying out my duties by following all policies and procedures, regulations, guidelines and following all instructions from the Housing or Women staff.
I would say that I am very honest, direct, personally blunt and straight to the point, however, and most importantly, I am approachable and able to show understanding and empathy along the way.
Keeping both ears open to listen to all the clients with full communication, written and verbally, helps me to do the job to the best of my ability. I understand my job role fully but if I have any questions or concerns, I bring up with the team immediately. I have never been late in all the time I’ve worked at High Cross.
I am committed to doing my work in the best way that I can. I enjoy supporting the staff and clients. I am responsible and respectful across the board and it’s satisfying working within a trusted team at Housing for Women and 360 Services, who have both shown me that they value me, and my performance at work.”
All 3 ladies have shown a level of commitment that is valued by both 360 Services and the client. They work collaboratively with the Operations Team and the client to ensure that all shifts are carried out, communicating promptly and efficiently where and when needed. Continuity of staff and building solid trusting relationships with the clients under our care, is an important part of the services provided by 360.
Ayesha Johar, the Service Manager for the North London site said that the team provided ‘are working really well with us, the women trust them, and they are approachable and work well with the team of staff there’.
Formerly known as 365 Security, 360 Services has been trading since July 2014. Whilst providing both security and support staff for a variety of settings, we specialise in delivering services to Homeless Hostels & the Supported Accommodation sector across the whole of England & Wales.
Throughout this year of our 10th anniversary, we aim to celebrate our staff, highlighting the various issues facing the homeless throughout the UK and encourage both our staff and the public to support local charities with their efforts to reduce the impact of homelessness. For more information visit www.360-services.co.uk or www.h4w.org.uk
As part of the celebration of 10 Years of trading, 360 Services are highlighting staff members and clients who have or are still contributing to our success and continued growth.
Secuna Indjainancassa has been delivering exceptional service at St Mungos Pownall Gardens – A long-term accommodation for single people who have experienced homelessness in West London.
Secuna joined 360 Services in July 2020 and since that time has completed over 1,000 shifts for 360 Services, over 800 of those at Pownall Gardens. In this time, thanks to the management team at St Mungo’s and Secuna’s dedicated leadership in the provision of overnight cover for the project. Pownall Gardens has undergone a complete transformation, which all parties involved, and the wider community can be proud of.
Secuna’s contribution to the success of the project has not gone unnoticed. Throughout his time at Pownall Gardens, he built an excellent rapport with the residents, inspiring many of them to adopt a healthier lifestyle. His promotion of a healthy lifestyle led to the construction of an outdoor gym area that was free for the residents to use. As a result, we saw a significant improvement in residents’ behaviour.
When St Mugos took over responsibility for the delivery the project in April 2019, 360 Services were immediately appointed to provide lone working Night Concierges to safeguard the residents and reduce the levels of anti-social behaviour on site.
Kuwayne Cain our Managing Director recalls, “In the first few months of delivering overnight supervision of the project, we identified high numbers of discarded needles in the grounds of the project. A garden shed where local drug users and dealers (not directly associated with the project) would gather at night to distribute and use illegal substances. Unauthorised visitors regularly being allowed into the project or trying to force their way into the project.
There was a suspicion that “cuckooing” was happening at the property and those undertaking anti-social activities were trying to intimidate staff to stop them from disrupting their activities.”
St Mungos made great efforts to clean up the environment of the project. A garden that residents and staff were wary of entering, due to the high number of needles and trespassers was transformed into a place where residents could relax, and trespassers found it difficult to enter.
Residents were encouraged to follow the rules and those unwilling to adopt to the new culture of the project were found alternative accommodation. Attempts to intimidate night staff reduced and Pownall Gardens has evolved into a project where anti-social behaviour is no longer an issue.
Sarah Jane-Malone, St Mungo’s Service Director for all Hounslow sites, said,
“Secuna was an absolute star in his time at Pownall. He supported the residents in the absence of staff, listened to what they had to say, and arranged activities for the clients of the evening. The feedback I got from staff was always positive, and they felt the building was in safe hands when Secuna was on duty. Incidents happened, but he always managed them well and did whatever he could to address the situation.”
The success of the work conducted by St Mungo’s and 360 Services overnight safeguarding team, meant that towards the end of 2023, when budgets were being reviewed it was decided that Pownall Gardens residents no longer required overnight support. In December 2023, Secuna was transferred to a project called Pound Lane to take over leading the overnight safeguarding for a North West London project that is delivered as a partnership between St Mungo’s and Look Ahead. The project has over 80 residents and 2 buildings – so, therefore, presents its own unique challenges to Night Concierge. However, with Secuna now leading the supervision we are confident that our night team can deliver the outcomes that the project is looking for.
360 Services has been trading since July 2014. Whilst providing both security and support staff for a variety of settings, we specialise in delivery services to Homeless Hostels & the Supported Accommodation sector across the whole of England & Wales. Throughout, the year of our 10th anniversary we aim to celebrate our staff, highlight the various issues facing the homeless throughout the UK and encourage both our staff and the general public to support local charities with their efforts to reduce the impact of homelessness. For more information visit www.360-services.co.uk
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360 Services provides Event Security as well as security for most Commercial and Office Buildings. If you would like more information about joining our team or about the range of services that we offer our clients. Please email ops@360-services.co.uk or call 01322 277 051.
Preparations are under way to celebrate the 10th Anniversary of 360 Servies.
On 24th July, 360 Servies will have been trading for ten years. And to mark this, the Office Staff our families and guests will be doing a 10 mile sponsored walk to raise awareness for homelessness across the UK.
Monies raised will be split between St Mungos and Crisis.
The walk will commence at 9.30 on the 29th June 2024 from the 360 Services main office in Dartford, Kent to a hostel site at Mountsfield Park, ‘Spring Gardens’ which is run by St Mungos
We invite you to join us for some or all of the walk. Or to join us at the end to greet us and share refreshments and food.
Check out our Just Giving page https://bit.ly/360fundraising. All donations are appreciated, no matter how small, every £1 can make a difference.
And for fun (and a prize!), try to guess the time or name of the first member of staff to cross the finishing line.
MESSAGE FROM MANAGING DIRECTOR
In July of this year, it was 10 years since we launched 365 Security Services, which evolved into 360 Services in 2018.
I would like to take the opportunity to thank all the staff over the years for the contributions that you have made towards the ongoing success of this business. We fully acknowledge that the company is built on the back of dedicated staff who have helped us to build a solid reputation with our clients.
I would particularly like to thank those that have been around since the very beginning, which is currently Sharon Gray, Donna Anderson and Jordan Morris.
Celebrating our 10 Years Anniversary provides us with plenty of opportunities to thank our staff for your hard work whilst also giving back to charity.
Since January the £25 Amazon prize that is announced with each newsletter has been changed to a monthly prize. The winners for January and February were Angela Campbell & Secuna Indjainancassa.
CHARITY WALK Saturday 29 th June 2024 Visit our Just Giving Page https://bit.ly/360fundraising
We have also announced a quarterly £50 voucher for Office and Control Room staff. The first joint winners were Richelle Smith & Vanessa Walker.
With more giveaways and events for our staff planned throughout the year.
360 Services have also decided to mark our 10 years anniversary with a 10-mile charity walk in support of the Homeless. Many of the office-based staff and their families will be participating. I invite as many staff as possible to sign up or cheer us on along route.
360 Services Annual Raffle!
In 2024, 360 Services will be celebrating our 10th Year of Trading! For this special occasion, we want everyone to get involved in celebrating it. We will have an Anniversary Raffle for all staff to take part in, with a £200 prize! All you need to do to enter is send us a short video of you explaining what you like about working with 360 Services, a positive comment about a colleague, resident or client. You could even just tell us your name, what you do for 360 Services and for how long. We will then create a longer video and would love it if you were part of it! If you have any questions, please don’t hesitate to reach out.
Sponsored Walk
On 29th June our Office Staff will be walking 10 miles from our main office in Dartford Kent, through Bexleyheath, Welling, Falconwood, Shooters Hill, Blackheath and Eltham finishing at St Mungos Spring Gardens close to Mountsfield Park.
10 Years Anniversary – 10 Facts about 360 Services
1. Originally started out as 365 Security, managed from a tiny office in Dartford that could only hold 2 people with 1 desk. 2. The 360 Services Manager Director (Kuwayne Cain) is a Lawyer by profession. 3. We have never lost a client due to poor service. 4. We have covered the Notting Hill Carnival since 2018. 5. We provided over 300 staff members at the Queens Funeral in 2022. 6. We still have 3 employees that have been working with us from the very beginning. 7. Our oldest clients from 2014 are Phase Eight, St Giles International School and Cory Energy. 8. 360 Services has one sister company called Natural Mystics Specialist Products. 9. Over 65% of our work is for homeless hostels. The first of which was St Mungo’s Hope Gardens in July 2015. 10. In 10 years, we have grown from a handful of employees to 120+ employees actively working each week with us.
Pay Rises from 1st April 2024
As the cost-of-living increases, our management team have worked hard to negotiate pay rises for our staff with our clients. We will be informing everyone over the next two weeks of the new rates for the new financial year.
Outstanding Workers!!!
A special thank you to the following staff for the Outstanding Performance of Duties. These individuals have all been acknowledged by either clients or their line managers for going over and above the expected level for their duties:
• Angela Cambell • Secuna Indjainancassa • Jayhun Hussain • Richelle Smith • Ukachukwu Okoli • Vanessa Walker • Mobolaji Ayorinde • Nas Sawadogo • Modou Sanneh
Each month, all members of staff with outstanding performance are put into a draw for a £25 Amazon Gift Card.
Congratulations to Modu Sanneh who has won the draw this month. An Amazon gift card will be with you shortly.
Previous winners have been Angela Cambell who won the draw in January and Secuna Indjainancassa who won the draw in February, pictured below being presented with an Amazon gift card by Jordan Rowe
THANK YOU FOR YOUR HARD WORKAND DEDICATION
Contributing to 10 years of Success – Secuna Indjainancassa
As part of the celebration of 10 Years of trading, 360 Services are highlighting every month the staff members and clients who have or are still contributing to our success and continued growth.
This month we focus on Secuna Indjainancassa and acknowledge his exceptional work at St Mungos Pownall Gardens – A long-term accommodation for single people who have experienced homelessness in West London.
Secuna joined 360 Services in July 2020 and since that time has completed over 1,000 shifts for 360 Services, over 800 of those at Pownall Gardens. In this time, thanks to the management team at St Mungo’s and Secuna’s dedicated leadership in the provision of overnight cover for the project. Pownall Gardens has undergone a complete transformation, which all parties involved, and the wider community can be proud of.
Secuna’s contribution to the success of the project has not gone unnoticed. Throughout his time at Pownall Gardens, he built an excellent rapport with the residents, inspiring many of them to adopt a healthier lifestyle. His promotion of a healthy lifestyle led to the construction of an outdoor gym area that was free for the residents to use. As a result, we saw a significant improvement in residents’ behaviour.
When St Mugos took over responsibility for the delivery the project in April 2019, 360 Services were immediately appointed to provide lone working Night Concierges to safeguard the residents and reduce the levels of anti-social behaviour on site.
Kuwayne Cain our Managing Director recalls, “In the first few months of delivering overnight supervision of the project, we identified high numbers of discarded needles in the grounds of the project. A garden shed where local drug users and dealers (not directly associated with the project) would gather at night to distribute and use illegal substances. Unauthorised visitors regularly being allowed into the project or trying to force their way into the project.”
There was a suspicion that “cuckooing” was happening at the property and those undertaking anti-social activities were trying to intimidate staff to stop them from disrupting their activities.”
St Mungos made great efforts to clean up the environment of the project. A garden that residents and staff were wary of entering, due to the high number of needles and trespassers was transformed into a place where residents could relax, and trespassers found it difficult to enter.
Residents were encouraged to follow the rules and those unwilling to adopt to the new culture of the project were found alternative accommodation. Attempts to intimidate night staff reduced and Pownall Gardens has evolved into a project where anti-social behaviour is no longer an issue.
Sarah Jane-Malone, St Mungo’s Service Director for all Hounslow sites, said
“Secuna was an absolute star in his time at Pownall. He supported the residents in the absence of staff, listened to what they had to say, and arranged activities for the clients of the evening. The feedback I got from staff was always positive, and they felt the building was in safe hands when Secuna was on duty. Incidents happened, but he always managed them well and did whatever he could to address the situation.”
The success of the work conducted by St Mungo’s and 360 Services overnight safeguarding team, meant that towards the end of 2023, when budgets were being reviewed it was decided that Pownall Gardens residents no longer required overnight support. In December 2023, Secuna was transferred to a project called Pound Lane to take over leading the overnight safeguarding for a North West London project that is delivered as a partnership between St Mungo’s and Look Ahead. The project has over 80 residents and 2 buildings – so, therefore, presents its own unique challenges to Night Concierge. However, with Secuna now leading the supervision we are confident that our night team can deliver the outcomes that the project is looking for.
Contract Referral Scheme
360 Services continues to grow, hence the continued recruitment. However, we are always looking for new contracts and opportunities.
Often it is our staff in the field who have the best knowledge about new opportunities and contracts that our Business Development Team could apply for.
If you hear of any opportunities that you think might be suitable for 360 Services, whether it’s a previous company that has lost a contract or a client that might need our help in the future. Please call our office on 01322 277 051 and ask our Operations Team for more details about the Referral Bonus Scheme. The scheme allows you to take a commission on new clients throughout the full duration of the contract.
360 Services is Recruiting
360 Services are currently still recruiting for Security Guards and Night Concierge for London. If you know anybody that might be interested, please refer them to us and if they stay with us for 6 months or longer you will receive a £50 Voucher.
Candidates must have a SIA badge or Support Work experience, feel free to give them our number (01322 277 051) to book them in for an interview.
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360 Services provides Event Security as well as security for most Commercial and Office Buildings. If you would like more information about joining our team or about the range of services that we offer our clients. Please email ops@360-services.co.uk or call 01322 277 051.
The head office team would like to thank every single one of you for the hard work you have put in in the last few months! We often have service review meetings with clients, to ensure that we are delivering the high standards that they expect.
In the last set of reviews, we have received record high scores, and this is mainly due to your commitment to your roles. 90% of our sites had a score of high 90’s to 100% for the service being provided. Your efforts are being noticed, not only by the operations team but also by our clients, thank you!
We would like to say a massive well done to Kennie and Thomas, two of your colleagues who work in Banbury for Homeless Oxfordshire hostels. They dealt very professionally with a challenging incident they faced whilst on duty. They showed all the traits required when dealing with a vulnerable adult going through a traumatic experience, they kept the resident calm administered basic first aid and updated the clients on call manager every step of the way, due to the nature of what had occurred. The feedback received from the client’s Service Director was that they did a great job and was exactly what is expected of them. Well done!
MESSAGE FROM MANAGING DIRECTOR
Hi everyone! I hope everyone is doing well and enjoyed your summer! We would like to say a belated Happy Diwali to everyone in the company who celebrated this! Followed by an early Merry Christmas for those who will be celebrating in December. As this is our last newsletter for 2023, please take the time to read carefully as it may affect your plans for Christmas and the New Year.
Also, I know that many of you will be working on Saturday 9Th December but I am hoping that as many of you as possible will be able to attend the Christmas Party so I can thank you in person for what has been a tough but successful year for 360 Services.
Preparing for the Festive Season
As we are approaching the festive season, we all need to do our part and prepare to have a smooth December. As most of us want to spend quality time with our friends and family for Christmas and New Year, we are going to try to make it fair to everyone. To ensure this, we need everyone to inform us of 2 preferred dates to have off of the following: 24th Dec, 25th Dec, 26th Dec, 31st Dec and 1st Jan.
We expect everyone to be flexible with this, and we will try our best to accommodate everyone. Providing these preferred dates does not guarantee you will have them off, however, we will try our best to avoid you having to work them.
CHRISTMAS PARTY Saturday 9th December. 6pm The Cottons Club, 45-47 Hoxton Square, London, N1 6PD.
Transport will be provided for everyone that does not usually drive on Christmas Day to get to work/home, so you don’t need to worry about it. However, if you will be staying at a different address to the one we have on file for you, you must let us know as soon as possible. There is double pay for any hours worked on Christmas Day (includes the morning hours of the shift started on the 24th). Double pay will also be paid for any shift that starts after 8pm on New Years Eve. All other bank and public holidays in this period will be paid at a time and half rate. If you require any other information about our plans for the festive period, please contact the office.
Benefits and Cash Plan
We have decided to remove the WPA Health Cash Plan from our benefits package, as it was not being used by enough members of staff. However, we are looking for other ways to show our appreciation to you such as the Christmas event where for the first year rather than just office staff, all members of our workforce are invited. You should have received an invite via text or email already. If you have not, please contact HR immediately for your invite.
You should also receive a survey link shortly, as we would like to know your feedback and suggestions on what type of benefits you would be interested in, whilst working with us.
360 Services Employees are an important asset to our business, and it is important that you feel appreciated.
Contract Referral Scheme
360 Services continues to grow, hence the continued recruitment. However, we are always looking for new contracts and opportunities.
Often it is our staff in the field who have the best knowledge about new opportunities and contracts that our Business Development Team could apply for.
If you hear of any opportunities that you think might be suitable for 360 Services, whether it’s a previous company that has lost a contract or a client that might need our help in the future. Please call our office on 01322 277 051 and ask our Operations Team for more details about the Referral Bonus Scheme. The scheme allows you to take a commission on new clients throughout the full duration of the contract.
360 Services is Recruiting
360 Services are currently still recruiting for Security Guards and Night Concierge for London and Oxford/Banbury. If you know anybody that might be interested, please refer them to us and if they stay with us for 6 months or longer you will receive a £50 Voucher.
Candidates must have a SIA badge or Support Work experience, feel free to give them our number (01322 277 051) to book them in for an interview.
360 Services Annual Raffle!
In 2024, 360 Services will be celebrating our 10th Year of Trading! For this special occasion, we want everyone to get involved in celebrating it. We will have an Anniversary Raffle for everyone to take part in, with a £200 prize! All you have to do is send us a video of you explaining what you like about working with us, a member of staff, a positive experience with a client or just simply why you enjoy what you do! We will then create a longer video and would love if you are part of it! If you have any questions, please don’t hesitate to reach out.
Christmas Drinks
We would like to extend our invite to any staff who wishes to join us this year to celebrate Christmas! If you are not working or would like to just pop in to say hello at the end or the start of your shift, the details for the event are below.
A special thank you to the following staff for the Outstanding Performance of Duties. These individuals have all been acknowledged by either clients or their line managers for going over and above the expected level for their duties:
Sean McCauley
Kennie Mwansa
Lloyd Asante
Thomas Orchard
Vanessa Walker
Each month, all members ofstaff with outstanding performance are putinto a draw for a £25 AmazonGift Card.
Congratulations to Lloyd Asante who has won the draw this month. An Amazon gift card will be with you shortly.
THANK YOU FOR YOUR HARD WORK AND DEDICATION
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360 Services provides Event Security as well as security for most Commercial and Office Buildings. If you would like more information about joining our team or about the range of services that we offer our clients. Please email ops@360-services.co.uk or call 01322 277 051.
As the summer period is now here, please remember to book your holidays and leave requests at least 1 month in advance if not longer!
Please remember that any holiday and requests for days off, must be booked a month in advance, otherwise it will be rejected or regarded as unauthorised leave.
If you take unauthorised leave, we cannot guarantee that when you return to work, we will be unable to return staff to the shift patterns or sites that they have previously worked. This is because lengthy unauthorised leave usually means that we must recruit new staff to cover your shifts.
For any queries around leave please contact Sam on admin@360-services or 07545 449 133 / 02322 277 051.
MESSAGE FROM MANAGING DIRECTOR
Hello and welcome to the July edition of our newsletter. Please read it fully as it will help you to keep in touch with the changes in our business and hopefully make your job that little bit easier.
Welcome Danny to the team
We have a new addition to the office team. His name is Danny Amini and his role within the company is Operations Support. His responsibilities include ensuring that our Operations Team is fully staffed in all the regions that we have clients. As well as monitoring staff’s performance in relation to paperwork and compliance with our rules surrounding Patrol Points and Lone Worker devices.
If you know anyone looking for work in London, Reading, or Oxford, feel free to pass on his details. You can reach him on danny@360-services.co.uk or 07355 996 026 / 01322 277 051.
We are currently recruiting for female concierges in London and male or female concierges in Oxford/Banbury. Two things to remember; we have a bonus scheme, where you will get a voucher once a referral from you has completed 6 months with us, and secondly, we are able to recruit people with an SIA badge or/and care worker experience. If you are not sure if your friend is qualified, call and speak to us! 🙂
“we have a bonus scheme”
TelMe App View Restricted to 4 Weeks
As some of you may have already realised, staff can no longer see all of the hours they have worked in the last month via our Telme App. This is due to a previous app issue when staff could not load the app at all. We have had to restrict the shifts data to 4 weeks in the past, so that the app has less information to load. If you need to know your hours for the last month but you can’t see them fully on the app, feel free to request an hour’s report from Alex (alexandra@360-services.co.uk or 07483 312 704 / 02322 277 051).
Summer is Here!!
As the summer period is now here, please remember to book your holidays and leave requests at least 1 month in advance if not longer!
Please remember that any holiday and requests for days off, must be booked a month in advance, otherwise it will be rejected or regarded as unauthorised leave.
If you take unauthorised leave we cannot guarantee that when you return to work we, will be able to return staff to the shift patterns or sites that they have previously worked. This is because lengthy unauthorised leave usually means that we must recruit new staff to cover your shifts.
For any queries around leave please contact Sam on admin@360-services or 07545 449 133 / 02322 277 051.
All Handover Must be Signed
As you all know, we have removed the Daily Occurrance books for most of our sites, and we are now focusing on the Handover Books to be as filled out accurately with as much detail as possible. For the next few months, you will see that we keep making changes based on the feedback that we receive both from our staff and our clients. It is important that both our staff and our clients get all the information that they need in order to meet their obligations.
Feel free to send you own feedback directly to ops@360-services.co.uk
We would also like to remind everyone to ensure that you get the handover document signed at the end of each shift, as well as asking the staff that you are taking over from to sign the document at the start of your shift.
This part of the handover is the most important, as it ensures that the client has received the relevant information from you, and this will help avoid any confusion where there is a dispute whether information has been passed between our staff and our clients. If you work on a site, where you don’t have a staff member to take over from, please ensure N/A is placed in the relevant sign off box. Likewise, if the client refuses / fails to sign the handover state this on the form and notify the Control Room if it is an ongoing issue.
The Benefits of Good Communication
We would like to bring to everyone’s attention, the benefits of good communication. As our business continues to grow and we get more employees, we want to make sure the communication is always there, not only between the office and field staff, but also within the field staff.
Having a good communication with your colleagues can help you and us so much! It would make your job easier, because not only would you have a lot more information to work with and always be up to date with what is going on, on your site, but you will also create good relationships and friendships with your colleagues!
We have created a group chat for every site, that we should all use to communicate any news and findings we come across on our shifts. Likewise, we (mostly Jordan) will communicate to you any information received from the client. We do recommend that you mute these group chats when you are sleeping, to avoid being woken up at 3am!! Joining the groups is not compulsory, but those who actively participate in the groups are more likely to achieve higher standards on shifts and therefore will be more likely to get pay rises plus be offered more shifts.
If you need to communicate to the office, we always make our emails and phone numbers available to you. Staff are welcome, to email, text, WhatsApp or call any of the Operations Team and HR. Please note that accounts will only respond to emails and requests for the Senior Management must be made first through the Operation Team.
If you don’t have someone’s contact details, feel free to call the office on 01322 277 051 and we will direct you to the right person. We also have an open-door policy! Our office is a bit far for most of you, but if you are ever in the area, you are more than welcome to pop in for a drink and a chat.🙂
Remember, good communication is effective!
Massive Improvement on Patrols & Use of Lone Worker Devices
Every week we compile various statistics on our staff performance including the use of Telme, On My Way, Lateness, Lone Worker Devices & Patrol Points. The results of this information can result in pay rises and promotions a well as disciplinaries if our policies are not being followed.
Senior Management are very pleased that the performance of the staff in recent weeks has been excellent and we are very grateful for your efforts in improving standards.
We put a lot of time and effort in making sure that everyone exceeds in their performance as this ultimately leads to more recommendations from clients and enables 360 Services to justify increase charges and wages.
Good employee statistics can get you more shifts, priority on shifts, promoted to senior and/or lead concierge along with employee of the month!
If you experience any problems with the lone working app, please try to take a video of what it’s doing and send it to us so that we can fix it or replace it.
Acknowledgements!
Last month our Employee of the Month Winner was Ade Kehinde! He fortunately was able to visit us at the office, where we handed him his £50 M&S voucher, and he was able to meet the whole office team.
Our Employee of the Month is picked based on positive feedback from our clients and supervisors as well as the statistics that we collate each week. Watch this space for the next winner to be announced once there presentation has taken place – we hope it’s you !!!.
Contract Referral Scheme
360 Services continues to grow, hence the continued recruitment. However, we are always looking for new contracts and opportunities.
Often it is our staff in the field who have the best knowledge about new opportunities and contracts that our Business Development Team could apply for.
If you hear of any opportunities that you think might be suitable for 360 Services, whether it’s a previous company that has lost a contract or a client that might need our help in the future. Please call our office on 01322 277 051 and ask our Operations Team for more details about the Referral Bonus Scheme. The scheme allows you to take a commission on new clients throughout the full duration of the contract.
360 Services is Recruiting
We are still recruiting for Security Guards, Night Concierge, Support Workers & Night Workers
360 Services are currently still recruiting for Security Guards, Night Concierge, Support Workers and Night Workers. If you know anybody that might be interested, please refer them to us and if they stay with us for 6 months or longer you will receive a £50 Voucher.
Candidates must have a SIA badge or Support Work experience, feel free to give them our number (01322 277 051) to book them in for an interview.
Outstanding Workers!!!
A special thank you to the following staff for the Outstanding Performance of Duties. These individuals have all been acknowledged by either clients or their line managers for going over and above the expected level for their duties:
Olaleye Adeboye
Stephen Falemara
Samuel Olowoyo
Moses Babatunde
David Babatunde
Richelle Smith
Each month, all members of staff with outstanding performance are put into a draw for a £25 Amazon Gift Card.
Congratulations to Richelle Smith who has won the draw this month. An Amazon gift card will be with you shortly.
360 Services provides Event Security as well as security for most Commercial and Office Buildings. If you would like more information about joining our team or about the range of services that we offer our clients. Please email ops@360-services.co.uk or call 01322 277 051.
We would like to thank you all for the hard work you have all put in over the last few months during this Cost-of-Living Crisis.
We understand that things have been getting harder for everyone, but unfortunately, until now, we have been unable to increase our charge rates or pay rates due to fixed contracts until April.
The pay rates will all go up for all field-based staff from 1st April 2023. Please speak to your Area Supervisor if you need to know what your new rate will be. in April, however the rate increases will be.
MESSAGE FROM MANAGING DIRECTOR
Hello and welcome to the March edition of our newsletter. Please read it fully as it will help you to keep in touch with the changes in our business and hopefully make your job that little bit easier.
Patrol Points
As most of you know, we have installed patrol points on all of our sites. Training videos have been sent out and information on the patrol points have been sent via WhatsApp. If you are still not sure or comfortable on how to do these, please give us a call.
The points will not go live to the client until 1st of April, however the operations team will be monitoring these in advance, so that everyone is trained and comfortable on how to do these by then.
These patrol points will be replacing DOBs, but Handovers and Combined Handovers and Resident Checklist will still be on site. The handovers will need to be filled out every night with as much information as possible. Any concerns you have whilst on patrol, can be submitted as an incident in the TelMe app (see training video).
“we have installed patrol points on all of our sites”
If you are working on a Sunday or Monday, please ensure that you send copies of any Handovers to our control room so they can be audited.
TelMe App
It has been reported in the last few weeks that the TelMe app is not opening/functioning properly. We have checked with IT and they asked that you make sure any background apps are closed in order for the app to work properly and reboot your phone. If you continue to experience any issues, please continue to report it to us.
Smartphone Policy
We are introducing a new policy called the Smartphone Policy, to facilitate the use of the new software and work processes. It is now compulsory for all employees and subcontractors who are representing 360 Services to have access to a suitable “Smartphone” throughout their shift. This policy has been sent to everyone via Adobe to sign. If you have any concerns or issues around this, please do not hesitate to contact us and discuss this with us.
Having a smart phone will allow employees to see all Assignment Instructions through the TelMe App as well as conduct patrols, see rota changes, report incidents and alert our Control Room to any dangers that you are facing.
New Staff
We would like to introduce you to our newest additions to the Head Office:
Jon Turner – Operations Manager – From a strong security management background, Jon replaces Marlon Smith who left in early March. He will be visiting all of our sites over the next month, so please make him feel welcome.
Cassandra Rock – Will be responsible for Recruitment and Training. Most of you will meet her soon, as she will be delivering the Annual Vulnerable Adults Training, Basic Guarding Courses and other new Upskilling Courses to be introduced shortly.
David Babatunde – Trainee Control Room Supervisor – David has been promoted to this role. He is still learning the ropes, so please be patient with him and all of the control room team, as he strives to continue building bridges and effective communication between the Field Based employees and the operations Team.
Contract Referral Scheme
360 Services continues to grow, hence the continued recruitment. However, we are always looking for new contracts and opportunities.
Often it is our staff in the field who have the best knowledge about new opportunities and contracts that our Business Development Team could apply for.
If you hear of any opportunities that you think might be suitable for 360 Services, whether it’s a previous company that has lost a contract or a client that might need our help in the future. Please call our office on 01322 277 051 and ask our Operations Team for more details about the Referral Bonus Scheme. The scheme allows you to take a commission on new clients throughout the full duration of the contract.
360 Services is Recruiting
We are still recruiting for Security Guards, Night Concierge, Support Workers & Night Workers
360 Services are currently still recruiting for Security Guards, Night Concierge, Support Workers and Night Workers. If you know anybody that might be interested, please refer them to us and if they stay with us for 6 months or longer you will receive a £50 Voucher.
Candidates must have a SIA badge or Support Work experience, feel free to give them our number (01322 277 051) to book them in for an interview.
We are struggling to cover driving positions in Reading. Thank you to Prosper Lamptey, Safa Dubed and Nawal Mohamed for your recent referrals.
Outstanding Workers!!!
A special thank you to the following staff for the Outstanding Performance of Duties. These individuals have all been acknowledged by either clients or their line managers for going over and above the expected level for their duties:
Frank Amoo
Azzeddine Mahroug
Rahman Siyad
Emmanuel Obisesan
David Babatunde
Daniel Knight
Ola Owodimilehin
Ibrahima Diallo
Mohamed Younis
Ike Anyanwu
Anil Gotra
Mohamed Abdullahi
Each month, all members of staff with outstanding performance are put into a draw for a £25 Amazon Gift Card.
Congratulations to Ike Anyanwu who has won the draw this month. An Amazon gift card will be with you shortly.
THANK YOU FOR YOUR HARD WORK AND DEDICATION
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360 Services provides Event Security as well as security for most Commercial and Office Buildings. If you would like more information about joining our team or about the range of services that we offer our clients. Please email ops@360-services.co.uk or call 01322 277 051.
Vetting is an essential part of recruiting staff to work in both Security Guard roles and Support Staff for Safeguarding Vulnerable Adults. 360 Services prides itself on meeting and exceeding the requirements of BS 7858 for vetting and pre-employment screening by carrying out rigorous background checks on all recruits to our business. On the rare occasions where we use subcontractors, we also conduct the vetting on their behalf to ensure that our standards are being maintained.
BS7858 is the code of practice published by the British Standards Institute that gives recommendations for the screening of individuals in a secure environment where the safety of people, goods and services, data, and property is required or where such screening is to be in the public interest. Carrying out pre-employment screening can help ensure the safety of members of the public, people within our care as well as other workers. It can also help to show a level of competence showing that an individual can carry out a job with trust.
Verification of employees’ Identification Documents is required and thoroughly checked. Right-to-work checks are carried out and all copies of documents are stored safely and securely electronically for a period of 10 years. 360 Services uses the world’s most used provider of online credit reports to carry out these checks quickly and efficiently. A global watchlist check is also carried out, which cross referencing the potential employee’s name against various sanctions, watchlists and fraud databases including the HM Treasury’s consolidated list of financial sanctions targets in the UK.
Previous employers are contacted for references and verification of employment for the previous 5 years of work history. Any gaps in employment are investigated thoroughly and unless sufficient evidence can be provided to explain gaps over 30 days, the applicant would fail the vetting process. Evidence of gaps can come in many different forms including the use of Social Media checks, bank statement’s and records provided by Government departments.
All our staff that work in a setting where Safeguarding is the primary concern (for roles such as Night Concierge, Support Worker or Project Worker) are required to have an Enhanced DBS check carried out with the Adults and Children’s barred list being checked as part of the criminal records screening. The Government now recommends that employers work with Digital Identity Verification (DIV) providers for DBS checks, 360 Services uses a leading provider for such remote background checks. Should any concerns or alerts be raised on the check then a full risk assessment is carried out to ensure that safeguarding needs are not put at risk. All certificates are checked every three months on the Update Service website which all employees are required to register with. Whilst the Enhanced DBS lasts for 3 years, to add an extra layer of comfort to our Clients we require all staff to obtain a new Enhanced DBS on an annual basis.
Staff working in a purely security role where safeguarding vulnerable adults is not the priority are required to hold a current SIA licence and regular monthly checks are carried out to ensure they remain current.
All aspects of our vetting process are managed internally by our HR team, for staff recruited by our Head Office in Dartford or by our regional offices in London, Swindon and Yorkshire If you have any queries about how we ensure that our staff are safe to work with your clients please email admin@360-services.co.uk
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360 Services provides Event Security as well as security for most Commercial and Office Buildings. If you would like more information about joining our team or about the range of services that we offer our clients. Please email ops@360-services.co.uk or call 01322 277 051.
“Sometimes the smallest step in the right direction ends up being the biggest step in your life”.
On a glorious day of sun, surrounded by family, friends and colleagues. We embarked on a journey that was about more than just putting one foot in front of the other. It was a charity walk aimed at shining a light on one of society’s most pressing issues: homelessness. With each step, we sought to make a difference, to raise awareness and funds for those who lacked the necessity of shelter.
The cause was deeply personal. Having witnessed the struggles faced by individuals without stable housing, the walk held a profound significance for me. It was a chance to transform empathy into action, to contribute towards fundraising for our valued client Homeless Oxfordshire, who provide support, shelter, and resources to the homeless population of Oxfordshire.
As we joined the assembly of participants, there was a sense of purpose in the air. Volunteers, supporters, and fellow walkers gathered with a shared commitment to make a positive impact. There were two excellent welcome talks one, an emotional tribute by Amber Hughes to her sister who had been supported by the Charity prior to her death, which was then followed up by Simon Hewett-Avison, CEO of Homeless Oxfordshire.
The venue for the walk was Ditchley Park in Oxfordshire, a beautiful location with a rich vein of history. As we all set off each step echoed a silent pledge to stand in solidarity with those facing the harsh realities of homelessness, along the way, conversations bloomed, anecdotes were shared, and connections were formed. It was a reminder that homelessness isn’t merely a statistic, but a complex issue intertwined with individual stories and struggles. The weather was idyllic for the walk and the surrounding of countryside was mind blowing for such a glorious cause.
The physical exertion of the walk was met with an unwavering determination fuelled by the cause we were championing. The fatigue that settled in was a small price to pay compared to the challenges faced daily by those without a place to call home. The sore muscles were reminders of the privilege of having a roof over my head and emphasised the urgency to do more for those in need. As the miles passed, the collective spirit of the participants grew stronger. Strangers became companions, supporting each other through the journey. The shared goal of making a difference overshadowed any differences, uniting us in our quest to address homelessness in our community.
Crossing the finish line was a moment of triumph, not just for completing the walk but for contributing, in some small way, to a cause larger than ourselves. The impact of the charity walk extended far beyond the physical distance covered. It was about raising awareness, fostering empathy, and sparking conversations that could lead to lasting change. It was a reminder that addressing homelessness requires not only immediate aid, but also long-term solutions rooted in community support and advocacy.
As the walk concluded, I carried with me a renewed sense of purpose and a commitment to continue advocating for those without homes. The experience reinforced the belief that collective action, no matter how small, can make a significant difference in the lives of those facing homelessness, with each step taken during the charity walk, we moved closer to a world where everyone has a place to call home. We all settled in to having some refreshments which was just as glorious as the views seen of simply one of the best slices of chocolate cake I’d eaten.
Written by Jon Turner – Operations Manager for 360 Services who was joined on the walk by his wife and daughter as well as by the Managing Director of 360 Services who was also accompanied by his family.
If we can help your charity to promote fundraising for the Homeless in Oxford, London, Kent or any other regions where we supply staff please email ops@360-services.co.uk
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360 Services provides Event Security as well as security for most Commercial and Office Buildings. If you would like more information about joining our team or about the range of services that we offer our clients. Please email ops@360-services.co.uk or call 01322 277 051.
Meet Mobolagi Ayorinde, he has worked and provided excellent service for almost 5 years now. He is our Lead Security Officer at Cory Western Riverside Transfer Station. Cory is one of the UK’s leading recycling and waste management companies, they receive around 900,000 tonnes of non-recyclable black bag waste a year. 89% of which arrives at the site where Mobolaji is based, so doing regular and thorough patrols of the premises and being extra vigilant are all key to Mobolaji’s role.
Why did you start working with 360 Services?
I was looking for a reputable Security company to work with, I had heard good things about 360 Services, so I decided to apply. 360 called me and asked me to come to West London to conduct an interview and the rest is history.
What does your job involve?
I have been a Permanent Security Officer at Cory for 4 years. It’s a 5000 sq ft area with about 4 different companies inside. Cory’s key purpose is to recycle waste and transfer it into energy and construction materials. My main duty is to ensure the site is always secure, monitor incoming and outgoing vehicles, keep vigilant, and ensure health and safety procedures are being followed. I conduct regular health checks and assist the management team on site.
Describe some of the training that you received in order to do your job better?
When I first started at Cory I received in-depth training, it was made very clear to me what I needed to do to do my job to the best of my abilities. However, the Health & safety course that 360 services run is some of the best information I have received. I have done the course on 3 separate occasions and each time I pick up new nuggets of information as they are continuously updating the course.
What do you like to do in your spare time?
I like to keep fit and active, so I go to the gym at least 2 times a week. I also like to give back, so I volunteer and do charity work. Other than that, I like to spend time with my family and watch movies.
What do you find rewarding about your job?
Working with a reputable company and working with a great management team is always a bonus. It also feels good to know that I work at a site whose main goal is to help the environment.
What’s your most proud moment working with us?
I get excited and feel proud when we get new contracts and new sites. It feels good to know that I can contribute and be a part of a growing company.
What’s the biggest lesson you have learned working with us?
Being dedicated to your job, understanding the importance of being consistent, and knowing what you’re doing, and if you don’t, don’t be afraid to ask questions.
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360 Services provides Event Security as well as security for most Commercial and Office Buildings. If you would like more information about joining our team or about the range of services that we offer our clients. Please email ops@360-services.co.uk or call 01322 277 051.
