Meet Muhammad, a dedicated Security Officer/Safeguarding Officer at 360
Services. His role is crucial in ensuring the safety and well-being of residents and
staff at his assigned site. Muhammad takes pride in his ability to handle
challenges, support vulnerable individuals, and maintain a secure environment. Here’s
what he had to share about his experience.
Why did you start working with 360 Services?
I saw 360 Services as a great opportunity to develop my
career in security and facilities management. I wanted to work
in an environment where I could contribute to the safety and
well-being of vulnerable people. 360 Services has a strong
reputation in the industry, and I wanted to be part of a
professional team. I was also looking for a role that offered
stability, variety, and the chance to gain valuable experience in
security services.
What does your job involve?
I ensure the safety and security of the premises, staff, and
residents by monitoring access, conducting patrols, and handling
any incidents that arise. My job involves de-escalating conflicts,
supporting vulnerable individuals, and ensuring a safe
environment for residents in hostels and supported
accommodation. I help maintain the property, report issues, and
ensure everything is functioning properly to provide a comfortable
living space. I’m trained to respond to emergencies, including
medical situations, fire alarms, or security breaches, ensuring a
quick and effective resolution.
Describe some of the training that you received
in order to do your job better?
I completed my Security Industry Authority (SIA) training, covering
security operations, conflict management, and emergency
procedures. I recently was requested to complete a Fire
Marshall qaulification. I also received training in First Aid,
Safeguarding Vulnerable Individuals, and Fire Safety Measures.
What do you find rewarding about your job?
Helping people in difficult situations and ensuring their safety
gives me a sense of purpose. I enjoy interacting with residents and
staff, building trust, and maintaining a positive work environment.
Dealing with challenges and resolving them effectively has also
helped me grow professionally.
What do you like to do in your
spare time?
I like to spend my spare time cooking,
exploring new recipes and sharing that
with my friends. I also love to go out and
explore, listen to music, watch movies
and hangout with friends.
What’s the biggest lesson you
have learned working with us?
I’ve learned the importance of
patience and teamwork. Every day
is different, requiring adaptability
and quick thinking. I now have a
deeper understanding of how crucial
security and safeguarding are in
supported housing environments.
As we approaching Eid, we extend our warmest wishes to all our colleagues and clients who
observe the holy month of Ramadan.
Ramadan is a time of reflection, unity, and generosity. Let’s all embrace this period with
kindness and patience as we continue our work together.
TELME SCHEDULE UPDATE
A reminder to all staff that in our TELME application, your schedule will display only 28 days’
worth of shifts at any given time. As each new day begins, the oldest day from the 28-day view
will be removed. This system is in place to prevent app malfunctions or crashes caused by
storing excessive data. By maintaining this limit, we ensure that TELME runs smoothly and
reliably for everyone. Please check the app regularly to stay informed about your upcoming
shifts.
Please note: This will not affect your pay. All hours worked are stored centrally.
REMINDER: KEEP YOUR KEYS SAFE
All employees are responsible for keeping their keys with them at all times while on duty. If
keys are lost or misplaced, the employee will be required to cover the cost of a locksmith to
replace them. Please ensure you always have your keys secured to avoid unnecessary
expenses.
HANDOVER STANDARDS
Please ensure that your handover always includes a complete answer to “Is all 360 Services
equipment in working order?” This small but crucial detail allows us to quickly identify and
address any equipment issues, keeping our service running smoothly and safely. We
appreciate your attention to this matter and remind you that consistently missing this
information may lead to disciplinary action. This is because missing equipment could lead
to major safeguarding concerns for either you or your colleagues. Please keep yourself safe
by notifying us of any essential equipment that is missing or faulty. Thank you for your
continued commitment to operational excellence.
A DAY IN THE LIFE OF MUHAMMAD BUTT
Meet Muhammad, a dedicated Security Officer/Safeguarding Officer at 360
Services. His role is crucial in ensuring the safety and well-being of residents and
staff at his assigned site. Muhammad takes pride in his ability to handle
challenges, support vulnerable individuals, and maintain a secure environment. Here’s
what he had to share about his experience.
Why did you start working with 360 Services?
I saw 360 Services as a great opportunity to develop my
career in security and facilities management. I wanted to work
in an environment where I could contribute to the safety and
well-being of vulnerable people. 360 Services has a strong
reputation in the industry, and I wanted to be part of a
professional team. I was also looking for a role that offered
stability, variety, and the chance to gain valuable experience in
security services.
What does your job involve?
I ensure the safety and security of the premises, staff, and
residents by monitoring access, conducting patrols, and handling
any incidents that arise. My job involves de-escalating conflicts,
supporting vulnerable individuals, and ensuring a safe
environment for residents in hostels and supported
accommodation. I help maintain the property, report issues, and
ensure everything is functioning properly to provide a comfortable
living space. I’m trained to respond to emergencies, including
medical situations, fire alarms, or security breaches, ensuring a
quick and effective resolution.
Describe some of the training that you received
in order to do your job better?
I completed my Security Industry Authority (SIA) training, covering
security operations, conflict management, and emergency
procedures. I recently was requested to complete a Fire
Marshall qaulification. I also received training in First Aid,
Safeguarding Vulnerable Individuals, and Fire Safety Measures.
What do you find rewarding about your job?
Helping people in difficult situations and ensuring their safety
gives me a sense of purpose. I enjoy interacting with residents and
staff, building trust, and maintaining a positive work environment.
Dealing with challenges and resolving them effectively has also
helped me grow professionally.
What do you like to do in your
spare time?
I like to spend my spare time cooking,
exploring new recipes and sharing that
with my friends. I also love to go out and
explore, listen to music, watch movies
and hangout with friends.
What’s the biggest lesson you
have learned working with us?
I’ve learned the importance of
patience and teamwork. Every day
is different, requiring adaptability
and quick thinking. I now have a
deeper understanding of how crucial
security and safeguarding are in
supported housing environments.
360 Services is currently hiring for the following roles:
Security Guards: Candidates must be vigilant, have good communication skills, and be
comfortable assisting with site management tasks, including monitoring deliveries and contractors.
Controllers: Must have previous control experience, good English pronunciation and
communication skills, and experience with Galinet is preferred.
Location: London.
If you or someone you know is interested for the available vacancies, please contact us at
01322 277 051 to apply. Remember, successful referrals that stay for six months or longer
will earn you a £50 Voucher!
360 Pension Scheme
All employers are required by UK Legislation to enroll their workers into a pension scheme if they
earn over £10,000 per year, are aged 22 or over, and are under state pension age. This
scheme is designed to help employees build additional income for retirement.
Employees must contribute 5% of their earnings each pay period into their pension pot, which is
deducted directly from wages and may include government tax relief. 360 Services must contribute
an additional 3%, bringing the total pension contribution to 8% of earnings.
If you do not wish to be part of the pension scheme, you must opt-out by contacting Nest at 0300
020 0090 and following their instructions. 360 Services cannot remove you from the scheme—you
must do this yourself.
Employees who opt out can rejoin the pension scheme at any time by contacting Nest at the same
number.
If you or someone you know is interested for the available vacancies, please contact us at
01322 277 051 to apply. Remember, successful referrals that stay for six months or longer
will earn you a £50 Voucher!
Employee of the Month
A huge congratulations to Kevin N and Mary R. Kevin
and Mary has consistently demonstrated
professionalism, dedication, and an outstanding work
ethic. His commitment to maintaining a safe and
secure environment has not gone unnoticed. Thank
you, Kevin and Mary for your hard work!
Sustainability Champion
Congratulations Ume Habiba who is the winner of
our bi monthly prize draw for sustainability ideas or
taking public transport to work.
Ume takes public transport to work which contributes to reducing our carbon
footprint and she has also suggested we make our paperwork more digital.
Meet Olaleye Adeboye. He has worked with 360 Services for just over 2 years now. He has worked at multiple St Mungo sites and our Security Site Cory Environmental. Cory is one of the UK’s leading recycling and waste management companies. Cory receives around 900,000 tonnes of non-recyclable black bag waste a year. Olaleye exemplifies what it means to be a dedicated employee. His journey over the past 2 years highlights his commitment to service and the positive impact he has on every site he works at.
Why did you start working with 360 Services?
I was recommended by a good friend of mine to apply for a job with 360 Services. As soon as I went through the interviewing process where the role was explained to me in further detail I was immediately sold on the job.
What does your job involve?
My job is multi-layered as I work at different sites which all have different responsibilities. However, my main role is based at Cory Environmental. Its a 5000 sq ft area with about 4 different companies inside. Cory’s key purpose is to recycle waste and transfer it into energy and construction materials. My main duty is to ensure the site is always secure, monitor incoming and outgoing vehicles, keep vigilant, and ensure health and safety procedures are being followed. I conduct regular health checks and assist the management team on site.
Describe some of the training that you received in order to do your job better?
When I first started at Cory I received in-depth training, it was made very clear to me what I needed to do to do my job to the best of my abilities. We also receive an in-depth Vulnerable Adults course which I partake in twice a year. The sessions are always informative and helpful.
What do you like to do in your spare time?
I like to spend time with my kids. They are quite young so I really try to be as active as possible in their lives whilst they are at this age.
What do you find rewarding about your job?
I take great pride in attending to our client’s needs and going above and beyond to meet their expectations.
What’s your most proud moment working with us?
I‘ve had many proud moments working with 360 Services, but I would say my proudest moment was when I found out that off the back of my work the company managed to secure some extra work.
What’s the biggest lesson you have learned working with us?
Being dedicated to your job, understanding the importance of being consistent. Always look to be pro-active instead of re-active.
Welcome to our “A Day in the Life” blog, where we spotlight the dedicated members of our team. Today, we are featuring Sean McCauley, who has recently progressed to the role of Lead Concierge in the Reading area. Since joining us in October 2022, Sean has leveraged his robust security background to enhance our concierge and support worker services. With his extensive experience in security and specialised training on supporting vulnerable adults in homeless hostels, Sean brings a unique blend of expertise and compassion to his daily work.
Why did you start working with 360 Services?
I started working with 360 Services because of the strong rapport I immediately felt with the employees. From day one, I was welcomed and valued, receiving positive feedback that reassured me this was a place where my contributions mattered. Unlike many large organisations where you can feel like just another number, 360 Services made me feel integral to the team. This sense of belonging and appreciation motivated me to join and stay with this supportive workplace.
What does your job involve?
My job revolves around safeguarding our clients and being there for them in every sense. I listen to their concerns, offer support, and ensure their safety. It’s about being someone they can talk to and trust. My goal is to create a safe, open environment where they feel heard and valued, making sure they know they always have someone on their side.
Describe some of the training that you received to do your job better. How does our in-house training impact your role?
I received training on working with vulnerable adults, which covered detailed strategies for recognising their needs and ensuring their well-being. This training taught me how to identify signs of distress, understand the unique challenges they face, and provide the appropriate support and care. It emphasised the importance of empathy, patience and vigilance, equipping me with the skills necessary to better safeguard and assist the residents.
What do you like to do in your spare time?
In my spare time, I love to unwind with spa breaks alongside my wife. It’s a great way for us to relax and reconnect. We’re also excited about our upcoming holiday to Cyprus, where we plan to explore, enjoy the beautiful scenery, and make the most of our time together.
What do you find rewarding about your job?
What I find most rewarding about my job is the opportunity to work with incredible colleagues and learn from their experiences. Collaborating with such a dedicated team enhances my own skills and knowledge. Additionally, helping out the residents and meeting their needs brings a deep sense of fulfilment. Knowing that I can make a positive impact on their lives every day is truly gratifying.
What’s your most proud moment working with us?
My proudest moment working with 360 Services was winning the Employee of the Month award. I was happy to be recognized for my hard work and dedication. This acknowledgment from the company and supervisors reaffirmed that my efforts to support our clients and collaborate with the team were making a meaningful impact. It surely isn’t something I was expecting, as not many companies do things like this anymore.
What’s the biggest lesson you have learned working with us?
The biggest lesson I’ve learned working with 360 Services is to never judge a person and to understand that everyone is not the same. This experience has taught me the importance of empathy and looking beyond the surface. Every individual has their own unique story and challenges, and it’s crucial to approach each person with an open mind and heart. By doing so, I’ve learned to provide better support and build stronger, more genuine connections with both clients and colleagues.
As part of our celebration of 10 Years of trading, 360 Services are highlighting the staff members and clients who have or who are still contributing to our success and continued growth.
Angela Campbell has been carrying out shifts for 360 Services since March 2020 and has worked over 700 shifts at Female Only hostels! Oladuni Odepidan started in April 2022 and since then has carried out nearly 300 shifts, and Olga Kreminska was employed in July 2019 and has carried out an amazing 800 shifts at various homeless hostel sites.
These 3 ladies have formed a formidable working relationship and are the core team for delivering our services on behalf of Housing for Women at their female only project in North London.
Housing for Women is a housing provider and charity with a mission to empower women and challenge inequality. They support women through affordable housing, helping women and children escaping domestic abuse, survivors of trafficking and women leaving prison. They have a long and proud history of providing supported and specialist services across London.
Angela had this to say about providing support on behalf of Housing for Women clients during both day and night shifts:
“I have to have good judgement in making quick on the spot decisions. There can be lots of different challenges dealing with clients with different issues, but experience and training has helped me to learn how best to support them, whilst ensuring their safeguarding and health and safety.
Keeping clients, staff and visitors safe as well as myself when I do my checks and patrols, are of extreme importance whilst all good practices are followed. I am always very professional when carrying out my duties by following all policies and procedures, regulations, guidelines and following all instructions from the Housing or Women staff.
I would say that I am very honest, direct, personally blunt and straight to the point, however, and most importantly, I am approachable and able to show understanding and empathy along the way.
Keeping both ears open to listen to all the clients with full communication, written and verbally, helps me to do the job to the best of my ability. I understand my job role fully but if I have any questions or concerns, I bring up with the team immediately. I have never been late in all the time I’ve worked at High Cross.
I am committed to doing my work in the best way that I can. I enjoy supporting the staff and clients. I am responsible and respectful across the board and it’s satisfying working within a trusted team at Housing for Women and 360 Services, who have both shown me that they value me, and my performance at work.”
All 3 ladies have shown a level of commitment that is valued by both 360 Services and the client. They work collaboratively with the Operations Team and the client to ensure that all shifts are carried out, communicating promptly and efficiently where and when needed. Continuity of staff and building solid trusting relationships with the clients under our care, is an important part of the services provided by 360.
Ayesha Johar, the Service Manager for the North London site said that the team provided ‘are working really well with us, the women trust them, and they are approachable and work well with the team of staff there’.
Formerly known as 365 Security, 360 Services has been trading since July 2014. Whilst providing both security and support staff for a variety of settings, we specialise in delivering services to Homeless Hostels & the Supported Accommodation sector across the whole of England & Wales.
Throughout this year of our 10th anniversary, we aim to celebrate our staff, highlighting the various issues facing the homeless throughout the UK and encourage both our staff and the public to support local charities with their efforts to reduce the impact of homelessness. For more information visit www.360-services.co.uk or www.h4w.org.uk
As part of the celebration of 10 Years of trading, 360 Services are highlighting staff members and clients who have or are still contributing to our success and continued growth.
Secuna Indjainancassa has been delivering exceptional service at St Mungos Pownall Gardens – A long-term accommodation for single people who have experienced homelessness in West London.
Secuna joined 360 Services in July 2020 and since that time has completed over 1,000 shifts for 360 Services, over 800 of those at Pownall Gardens. In this time, thanks to the management team at St Mungo’s and Secuna’s dedicated leadership in the provision of overnight cover for the project. Pownall Gardens has undergone a complete transformation, which all parties involved, and the wider community can be proud of.
Secuna’s contribution to the success of the project has not gone unnoticed. Throughout his time at Pownall Gardens, he built an excellent rapport with the residents, inspiring many of them to adopt a healthier lifestyle. His promotion of a healthy lifestyle led to the construction of an outdoor gym area that was free for the residents to use. As a result, we saw a significant improvement in residents’ behaviour.
When St Mugos took over responsibility for the delivery the project in April 2019, 360 Services were immediately appointed to provide lone working Night Concierges to safeguard the residents and reduce the levels of anti-social behaviour on site.
Kuwayne Cain our Managing Director recalls, “In the first few months of delivering overnight supervision of the project, we identified high numbers of discarded needles in the grounds of the project. A garden shed where local drug users and dealers (not directly associated with the project) would gather at night to distribute and use illegal substances. Unauthorised visitors regularly being allowed into the project or trying to force their way into the project.
There was a suspicion that “cuckooing” was happening at the property and those undertaking anti-social activities were trying to intimidate staff to stop them from disrupting their activities.”
St Mungos made great efforts to clean up the environment of the project. A garden that residents and staff were wary of entering, due to the high number of needles and trespassers was transformed into a place where residents could relax, and trespassers found it difficult to enter.
Residents were encouraged to follow the rules and those unwilling to adopt to the new culture of the project were found alternative accommodation. Attempts to intimidate night staff reduced and Pownall Gardens has evolved into a project where anti-social behaviour is no longer an issue.
Sarah Jane-Malone, St Mungo’s Service Director for all Hounslow sites, said,
“Secuna was an absolute star in his time at Pownall. He supported the residents in the absence of staff, listened to what they had to say, and arranged activities for the clients of the evening. The feedback I got from staff was always positive, and they felt the building was in safe hands when Secuna was on duty. Incidents happened, but he always managed them well and did whatever he could to address the situation.”
The success of the work conducted by St Mungo’s and 360 Services overnight safeguarding team, meant that towards the end of 2023, when budgets were being reviewed it was decided that Pownall Gardens residents no longer required overnight support. In December 2023, Secuna was transferred to a project called Pound Lane to take over leading the overnight safeguarding for a North West London project that is delivered as a partnership between St Mungo’s and Look Ahead. The project has over 80 residents and 2 buildings – so, therefore, presents its own unique challenges to Night Concierge. However, with Secuna now leading the supervision we are confident that our night team can deliver the outcomes that the project is looking for.
360 Services has been trading since July 2014. Whilst providing both security and support staff for a variety of settings, we specialise in delivery services to Homeless Hostels & the Supported Accommodation sector across the whole of England & Wales. Throughout, the year of our 10th anniversary we aim to celebrate our staff, highlight the various issues facing the homeless throughout the UK and encourage both our staff and the general public to support local charities with their efforts to reduce the impact of homelessness. For more information visit www.360-services.co.uk
______________
360 Services provides Event Security as well as security for most Commercial and Office Buildings. If you would like more information about joining our team or about the range of services that we offer our clients. Please email ops@360-services.co.uk or call 01322 277 051.
Preparations are under way to celebrate the 10th Anniversary of 360 Servies.
On 24th July, 360 Servies will have been trading for ten years. And to mark this, the Office Staff our families and guests will be doing a 10 mile sponsored walk to raise awareness for homelessness across the UK.
Monies raised will be split between St Mungos and Crisis.
The walk will commence at 9.30 on the 29th June 2024 from the 360 Services main office in Dartford, Kent to a hostel site at Mountsfield Park, ‘Spring Gardens’ which is run by St Mungos
We invite you to join us for some or all of the walk. Or to join us at the end to greet us and share refreshments and food.
Check out our Just Giving page https://bit.ly/360fundraising. All donations are appreciated, no matter how small, every £1 can make a difference.
And for fun (and a prize!), try to guess the time or name of the first member of staff to cross the finishing line.
MESSAGE FROM MANAGING DIRECTOR
In July of this year, it was 10 years since we launched 365 Security Services, which evolved into 360 Services in 2018.
I would like to take the opportunity to thank all the staff over the years for the contributions that you have made towards the ongoing success of this business. We fully acknowledge that the company is built on the back of dedicated staff who have helped us to build a solid reputation with our clients.
I would particularly like to thank those that have been around since the very beginning, which is currently Sharon Gray, Donna Anderson and Jordan Morris.
Celebrating our 10 Years Anniversary provides us with plenty of opportunities to thank our staff for your hard work whilst also giving back to charity.
Since January the £25 Amazon prize that is announced with each newsletter has been changed to a monthly prize. The winners for January and February were Angela Campbell & Secuna Indjainancassa.
CHARITY WALK Saturday 29 th June 2024 Visit our Just Giving Page https://bit.ly/360fundraising
We have also announced a quarterly £50 voucher for Office and Control Room staff. The first joint winners were Richelle Smith & Vanessa Walker.
With more giveaways and events for our staff planned throughout the year.
360 Services have also decided to mark our 10 years anniversary with a 10-mile charity walk in support of the Homeless. Many of the office-based staff and their families will be participating. I invite as many staff as possible to sign up or cheer us on along route.
360 Services Annual Raffle!
In 2024, 360 Services will be celebrating our 10th Year of Trading! For this special occasion, we want everyone to get involved in celebrating it. We will have an Anniversary Raffle for all staff to take part in, with a £200 prize! All you need to do to enter is send us a short video of you explaining what you like about working with 360 Services, a positive comment about a colleague, resident or client. You could even just tell us your name, what you do for 360 Services and for how long. We will then create a longer video and would love it if you were part of it! If you have any questions, please don’t hesitate to reach out.
Sponsored Walk
On 29th June our Office Staff will be walking 10 miles from our main office in Dartford Kent, through Bexleyheath, Welling, Falconwood, Shooters Hill, Blackheath and Eltham finishing at St Mungos Spring Gardens close to Mountsfield Park.
10 Years Anniversary – 10 Facts about 360 Services
1. Originally started out as 365 Security, managed from a tiny office in Dartford that could only hold 2 people with 1 desk. 2. The 360 Services Manager Director (Kuwayne Cain) is a Lawyer by profession. 3. We have never lost a client due to poor service. 4. We have covered the Notting Hill Carnival since 2018. 5. We provided over 300 staff members at the Queens Funeral in 2022. 6. We still have 3 employees that have been working with us from the very beginning. 7. Our oldest clients from 2014 are Phase Eight, St Giles International School and Cory Energy. 8. 360 Services has one sister company called Natural Mystics Specialist Products. 9. Over 65% of our work is for homeless hostels. The first of which was St Mungo’s Hope Gardens in July 2015. 10. In 10 years, we have grown from a handful of employees to 120+ employees actively working each week with us.
Pay Rises from 1st April 2024
As the cost-of-living increases, our management team have worked hard to negotiate pay rises for our staff with our clients. We will be informing everyone over the next two weeks of the new rates for the new financial year.
Outstanding Workers!!!
A special thank you to the following staff for the Outstanding Performance of Duties. These individuals have all been acknowledged by either clients or their line managers for going over and above the expected level for their duties:
• Angela Cambell • Secuna Indjainancassa • Jayhun Hussain • Richelle Smith • Ukachukwu Okoli • Vanessa Walker • Mobolaji Ayorinde • Nas Sawadogo • Modou Sanneh
Each month, all members of staff with outstanding performance are put into a draw for a £25 Amazon Gift Card.
Congratulations to Modu Sanneh who has won the draw this month. An Amazon gift card will be with you shortly.
Previous winners have been Angela Cambell who won the draw in January and Secuna Indjainancassa who won the draw in February, pictured below being presented with an Amazon gift card by Jordan Rowe
THANK YOU FOR YOUR HARD WORKAND DEDICATION
Contributing to 10 years of Success – Secuna Indjainancassa
As part of the celebration of 10 Years of trading, 360 Services are highlighting every month the staff members and clients who have or are still contributing to our success and continued growth.
This month we focus on Secuna Indjainancassa and acknowledge his exceptional work at St Mungos Pownall Gardens – A long-term accommodation for single people who have experienced homelessness in West London.
Secuna joined 360 Services in July 2020 and since that time has completed over 1,000 shifts for 360 Services, over 800 of those at Pownall Gardens. In this time, thanks to the management team at St Mungo’s and Secuna’s dedicated leadership in the provision of overnight cover for the project. Pownall Gardens has undergone a complete transformation, which all parties involved, and the wider community can be proud of.
Secuna’s contribution to the success of the project has not gone unnoticed. Throughout his time at Pownall Gardens, he built an excellent rapport with the residents, inspiring many of them to adopt a healthier lifestyle. His promotion of a healthy lifestyle led to the construction of an outdoor gym area that was free for the residents to use. As a result, we saw a significant improvement in residents’ behaviour.
When St Mugos took over responsibility for the delivery the project in April 2019, 360 Services were immediately appointed to provide lone working Night Concierges to safeguard the residents and reduce the levels of anti-social behaviour on site.
Kuwayne Cain our Managing Director recalls, “In the first few months of delivering overnight supervision of the project, we identified high numbers of discarded needles in the grounds of the project. A garden shed where local drug users and dealers (not directly associated with the project) would gather at night to distribute and use illegal substances. Unauthorised visitors regularly being allowed into the project or trying to force their way into the project.”
There was a suspicion that “cuckooing” was happening at the property and those undertaking anti-social activities were trying to intimidate staff to stop them from disrupting their activities.”
St Mungos made great efforts to clean up the environment of the project. A garden that residents and staff were wary of entering, due to the high number of needles and trespassers was transformed into a place where residents could relax, and trespassers found it difficult to enter.
Residents were encouraged to follow the rules and those unwilling to adopt to the new culture of the project were found alternative accommodation. Attempts to intimidate night staff reduced and Pownall Gardens has evolved into a project where anti-social behaviour is no longer an issue.
Sarah Jane-Malone, St Mungo’s Service Director for all Hounslow sites, said
“Secuna was an absolute star in his time at Pownall. He supported the residents in the absence of staff, listened to what they had to say, and arranged activities for the clients of the evening. The feedback I got from staff was always positive, and they felt the building was in safe hands when Secuna was on duty. Incidents happened, but he always managed them well and did whatever he could to address the situation.”
The success of the work conducted by St Mungo’s and 360 Services overnight safeguarding team, meant that towards the end of 2023, when budgets were being reviewed it was decided that Pownall Gardens residents no longer required overnight support. In December 2023, Secuna was transferred to a project called Pound Lane to take over leading the overnight safeguarding for a North West London project that is delivered as a partnership between St Mungo’s and Look Ahead. The project has over 80 residents and 2 buildings – so, therefore, presents its own unique challenges to Night Concierge. However, with Secuna now leading the supervision we are confident that our night team can deliver the outcomes that the project is looking for.
Contract Referral Scheme
360 Services continues to grow, hence the continued recruitment. However, we are always looking for new contracts and opportunities.
Often it is our staff in the field who have the best knowledge about new opportunities and contracts that our Business Development Team could apply for.
If you hear of any opportunities that you think might be suitable for 360 Services, whether it’s a previous company that has lost a contract or a client that might need our help in the future. Please call our office on 01322 277 051 and ask our Operations Team for more details about the Referral Bonus Scheme. The scheme allows you to take a commission on new clients throughout the full duration of the contract.
360 Services is Recruiting
360 Services are currently still recruiting for Security Guards and Night Concierge for London. If you know anybody that might be interested, please refer them to us and if they stay with us for 6 months or longer you will receive a £50 Voucher.
Candidates must have a SIA badge or Support Work experience, feel free to give them our number (01322 277 051) to book them in for an interview.
_________
360 Services provides Event Security as well as security for most Commercial and Office Buildings. If you would like more information about joining our team or about the range of services that we offer our clients. Please email ops@360-services.co.uk or call 01322 277 051.
The head office team would like to thank every single one of you for the hard work you have put in in the last few months! We often have service review meetings with clients, to ensure that we are delivering the high standards that they expect.
In the last set of reviews, we have received record high scores, and this is mainly due to your commitment to your roles. 90% of our sites had a score of high 90’s to 100% for the service being provided. Your efforts are being noticed, not only by the operations team but also by our clients, thank you!
We would like to say a massive well done to Kennie and Thomas, two of your colleagues who work in Banbury for Homeless Oxfordshire hostels. They dealt very professionally with a challenging incident they faced whilst on duty. They showed all the traits required when dealing with a vulnerable adult going through a traumatic experience, they kept the resident calm administered basic first aid and updated the clients on call manager every step of the way, due to the nature of what had occurred. The feedback received from the client’s Service Director was that they did a great job and was exactly what is expected of them. Well done!
MESSAGE FROM MANAGING DIRECTOR
Hi everyone! I hope everyone is doing well and enjoyed your summer! We would like to say a belated Happy Diwali to everyone in the company who celebrated this! Followed by an early Merry Christmas for those who will be celebrating in December. As this is our last newsletter for 2023, please take the time to read carefully as it may affect your plans for Christmas and the New Year.
Also, I know that many of you will be working on Saturday 9Th December but I am hoping that as many of you as possible will be able to attend the Christmas Party so I can thank you in person for what has been a tough but successful year for 360 Services.
Preparing for the Festive Season
As we are approaching the festive season, we all need to do our part and prepare to have a smooth December. As most of us want to spend quality time with our friends and family for Christmas and New Year, we are going to try to make it fair to everyone. To ensure this, we need everyone to inform us of 2 preferred dates to have off of the following: 24th Dec, 25th Dec, 26th Dec, 31st Dec and 1st Jan.
We expect everyone to be flexible with this, and we will try our best to accommodate everyone. Providing these preferred dates does not guarantee you will have them off, however, we will try our best to avoid you having to work them.
CHRISTMAS PARTY Saturday 9th December. 6pm The Cottons Club, 45-47 Hoxton Square, London, N1 6PD.
Transport will be provided for everyone that does not usually drive on Christmas Day to get to work/home, so you don’t need to worry about it. However, if you will be staying at a different address to the one we have on file for you, you must let us know as soon as possible. There is double pay for any hours worked on Christmas Day (includes the morning hours of the shift started on the 24th). Double pay will also be paid for any shift that starts after 8pm on New Years Eve. All other bank and public holidays in this period will be paid at a time and half rate. If you require any other information about our plans for the festive period, please contact the office.
Benefits and Cash Plan
We have decided to remove the WPA Health Cash Plan from our benefits package, as it was not being used by enough members of staff. However, we are looking for other ways to show our appreciation to you such as the Christmas event where for the first year rather than just office staff, all members of our workforce are invited. You should have received an invite via text or email already. If you have not, please contact HR immediately for your invite.
You should also receive a survey link shortly, as we would like to know your feedback and suggestions on what type of benefits you would be interested in, whilst working with us.
360 Services Employees are an important asset to our business, and it is important that you feel appreciated.
Contract Referral Scheme
360 Services continues to grow, hence the continued recruitment. However, we are always looking for new contracts and opportunities.
Often it is our staff in the field who have the best knowledge about new opportunities and contracts that our Business Development Team could apply for.
If you hear of any opportunities that you think might be suitable for 360 Services, whether it’s a previous company that has lost a contract or a client that might need our help in the future. Please call our office on 01322 277 051 and ask our Operations Team for more details about the Referral Bonus Scheme. The scheme allows you to take a commission on new clients throughout the full duration of the contract.
360 Services is Recruiting
360 Services are currently still recruiting for Security Guards and Night Concierge for London and Oxford/Banbury. If you know anybody that might be interested, please refer them to us and if they stay with us for 6 months or longer you will receive a £50 Voucher.
Candidates must have a SIA badge or Support Work experience, feel free to give them our number (01322 277 051) to book them in for an interview.
360 Services Annual Raffle!
In 2024, 360 Services will be celebrating our 10th Year of Trading! For this special occasion, we want everyone to get involved in celebrating it. We will have an Anniversary Raffle for everyone to take part in, with a £200 prize! All you have to do is send us a video of you explaining what you like about working with us, a member of staff, a positive experience with a client or just simply why you enjoy what you do! We will then create a longer video and would love if you are part of it! If you have any questions, please don’t hesitate to reach out.
Christmas Drinks
We would like to extend our invite to any staff who wishes to join us this year to celebrate Christmas! If you are not working or would like to just pop in to say hello at the end or the start of your shift, the details for the event are below.
A special thank you to the following staff for the Outstanding Performance of Duties. These individuals have all been acknowledged by either clients or their line managers for going over and above the expected level for their duties:
Sean McCauley
Kennie Mwansa
Lloyd Asante
Thomas Orchard
Vanessa Walker
Each month, all members ofstaff with outstanding performance are putinto a draw for a £25 AmazonGift Card.
Congratulations to Lloyd Asante who has won the draw this month. An Amazon gift card will be with you shortly.
THANK YOU FOR YOUR HARD WORK AND DEDICATION
_________
360 Services provides Event Security as well as security for most Commercial and Office Buildings. If you would like more information about joining our team or about the range of services that we offer our clients. Please email ops@360-services.co.uk or call 01322 277 051.
As the summer period is now here, please remember to book your holidays and leave requests at least 1 month in advance if not longer!
Please remember that any holiday and requests for days off, must be booked a month in advance, otherwise it will be rejected or regarded as unauthorised leave.
If you take unauthorised leave, we cannot guarantee that when you return to work, we will be unable to return staff to the shift patterns or sites that they have previously worked. This is because lengthy unauthorised leave usually means that we must recruit new staff to cover your shifts.
For any queries around leave please contact Sam on admin@360-services or 07545 449 133 / 02322 277 051.
MESSAGE FROM MANAGING DIRECTOR
Hello and welcome to the July edition of our newsletter. Please read it fully as it will help you to keep in touch with the changes in our business and hopefully make your job that little bit easier.
Welcome Danny to the team
We have a new addition to the office team. His name is Danny Amini and his role within the company is Operations Support. His responsibilities include ensuring that our Operations Team is fully staffed in all the regions that we have clients. As well as monitoring staff’s performance in relation to paperwork and compliance with our rules surrounding Patrol Points and Lone Worker devices.
If you know anyone looking for work in London, Reading, or Oxford, feel free to pass on his details. You can reach him on danny@360-services.co.uk or 07355 996 026 / 01322 277 051.
We are currently recruiting for female concierges in London and male or female concierges in Oxford/Banbury. Two things to remember; we have a bonus scheme, where you will get a voucher once a referral from you has completed 6 months with us, and secondly, we are able to recruit people with an SIA badge or/and care worker experience. If you are not sure if your friend is qualified, call and speak to us! 🙂
“we have a bonus scheme”
TelMe App View Restricted to 4 Weeks
As some of you may have already realised, staff can no longer see all of the hours they have worked in the last month via our Telme App. This is due to a previous app issue when staff could not load the app at all. We have had to restrict the shifts data to 4 weeks in the past, so that the app has less information to load. If you need to know your hours for the last month but you can’t see them fully on the app, feel free to request an hour’s report from Alex (alexandra@360-services.co.uk or 07483 312 704 / 02322 277 051).
Summer is Here!!
As the summer period is now here, please remember to book your holidays and leave requests at least 1 month in advance if not longer!
Please remember that any holiday and requests for days off, must be booked a month in advance, otherwise it will be rejected or regarded as unauthorised leave.
If you take unauthorised leave we cannot guarantee that when you return to work we, will be able to return staff to the shift patterns or sites that they have previously worked. This is because lengthy unauthorised leave usually means that we must recruit new staff to cover your shifts.
For any queries around leave please contact Sam on admin@360-services or 07545 449 133 / 02322 277 051.
All Handover Must be Signed
As you all know, we have removed the Daily Occurrance books for most of our sites, and we are now focusing on the Handover Books to be as filled out accurately with as much detail as possible. For the next few months, you will see that we keep making changes based on the feedback that we receive both from our staff and our clients. It is important that both our staff and our clients get all the information that they need in order to meet their obligations.
Feel free to send you own feedback directly to ops@360-services.co.uk
We would also like to remind everyone to ensure that you get the handover document signed at the end of each shift, as well as asking the staff that you are taking over from to sign the document at the start of your shift.
This part of the handover is the most important, as it ensures that the client has received the relevant information from you, and this will help avoid any confusion where there is a dispute whether information has been passed between our staff and our clients. If you work on a site, where you don’t have a staff member to take over from, please ensure N/A is placed in the relevant sign off box. Likewise, if the client refuses / fails to sign the handover state this on the form and notify the Control Room if it is an ongoing issue.
The Benefits of Good Communication
We would like to bring to everyone’s attention, the benefits of good communication. As our business continues to grow and we get more employees, we want to make sure the communication is always there, not only between the office and field staff, but also within the field staff.
Having a good communication with your colleagues can help you and us so much! It would make your job easier, because not only would you have a lot more information to work with and always be up to date with what is going on, on your site, but you will also create good relationships and friendships with your colleagues!
We have created a group chat for every site, that we should all use to communicate any news and findings we come across on our shifts. Likewise, we (mostly Jordan) will communicate to you any information received from the client. We do recommend that you mute these group chats when you are sleeping, to avoid being woken up at 3am!! Joining the groups is not compulsory, but those who actively participate in the groups are more likely to achieve higher standards on shifts and therefore will be more likely to get pay rises plus be offered more shifts.
If you need to communicate to the office, we always make our emails and phone numbers available to you. Staff are welcome, to email, text, WhatsApp or call any of the Operations Team and HR. Please note that accounts will only respond to emails and requests for the Senior Management must be made first through the Operation Team.
If you don’t have someone’s contact details, feel free to call the office on 01322 277 051 and we will direct you to the right person. We also have an open-door policy! Our office is a bit far for most of you, but if you are ever in the area, you are more than welcome to pop in for a drink and a chat.🙂
Remember, good communication is effective!
Massive Improvement on Patrols & Use of Lone Worker Devices
Every week we compile various statistics on our staff performance including the use of Telme, On My Way, Lateness, Lone Worker Devices & Patrol Points. The results of this information can result in pay rises and promotions a well as disciplinaries if our policies are not being followed.
Senior Management are very pleased that the performance of the staff in recent weeks has been excellent and we are very grateful for your efforts in improving standards.
We put a lot of time and effort in making sure that everyone exceeds in their performance as this ultimately leads to more recommendations from clients and enables 360 Services to justify increase charges and wages.
Good employee statistics can get you more shifts, priority on shifts, promoted to senior and/or lead concierge along with employee of the month!
If you experience any problems with the lone working app, please try to take a video of what it’s doing and send it to us so that we can fix it or replace it.
Acknowledgements!
Last month our Employee of the Month Winner was Ade Kehinde! He fortunately was able to visit us at the office, where we handed him his £50 M&S voucher, and he was able to meet the whole office team.
Our Employee of the Month is picked based on positive feedback from our clients and supervisors as well as the statistics that we collate each week. Watch this space for the next winner to be announced once there presentation has taken place – we hope it’s you !!!.
Contract Referral Scheme
360 Services continues to grow, hence the continued recruitment. However, we are always looking for new contracts and opportunities.
Often it is our staff in the field who have the best knowledge about new opportunities and contracts that our Business Development Team could apply for.
If you hear of any opportunities that you think might be suitable for 360 Services, whether it’s a previous company that has lost a contract or a client that might need our help in the future. Please call our office on 01322 277 051 and ask our Operations Team for more details about the Referral Bonus Scheme. The scheme allows you to take a commission on new clients throughout the full duration of the contract.
360 Services is Recruiting
We are still recruiting for Security Guards, Night Concierge, Support Workers & Night Workers
360 Services are currently still recruiting for Security Guards, Night Concierge, Support Workers and Night Workers. If you know anybody that might be interested, please refer them to us and if they stay with us for 6 months or longer you will receive a £50 Voucher.
Candidates must have a SIA badge or Support Work experience, feel free to give them our number (01322 277 051) to book them in for an interview.
Outstanding Workers!!!
A special thank you to the following staff for the Outstanding Performance of Duties. These individuals have all been acknowledged by either clients or their line managers for going over and above the expected level for their duties:
Olaleye Adeboye
Stephen Falemara
Samuel Olowoyo
Moses Babatunde
David Babatunde
Richelle Smith
Each month, all members of staff with outstanding performance are put into a draw for a £25 Amazon Gift Card.
Congratulations to Richelle Smith who has won the draw this month. An Amazon gift card will be with you shortly.
360 Services provides Event Security as well as security for most Commercial and Office Buildings. If you would like more information about joining our team or about the range of services that we offer our clients. Please email ops@360-services.co.uk or call 01322 277 051.
We would like to thank you all for the hard work you have all put in over the last few months during this Cost-of-Living Crisis.
We understand that things have been getting harder for everyone, but unfortunately, until now, we have been unable to increase our charge rates or pay rates due to fixed contracts until April.
The pay rates will all go up for all field-based staff from 1st April 2023. Please speak to your Area Supervisor if you need to know what your new rate will be. in April, however the rate increases will be.
MESSAGE FROM MANAGING DIRECTOR
Hello and welcome to the March edition of our newsletter. Please read it fully as it will help you to keep in touch with the changes in our business and hopefully make your job that little bit easier.
Patrol Points
As most of you know, we have installed patrol points on all of our sites. Training videos have been sent out and information on the patrol points have been sent via WhatsApp. If you are still not sure or comfortable on how to do these, please give us a call.
The points will not go live to the client until 1st of April, however the operations team will be monitoring these in advance, so that everyone is trained and comfortable on how to do these by then.
These patrol points will be replacing DOBs, but Handovers and Combined Handovers and Resident Checklist will still be on site. The handovers will need to be filled out every night with as much information as possible. Any concerns you have whilst on patrol, can be submitted as an incident in the TelMe app (see training video).
“we have installed patrol points on all of our sites”
If you are working on a Sunday or Monday, please ensure that you send copies of any Handovers to our control room so they can be audited.
TelMe App
It has been reported in the last few weeks that the TelMe app is not opening/functioning properly. We have checked with IT and they asked that you make sure any background apps are closed in order for the app to work properly and reboot your phone. If you continue to experience any issues, please continue to report it to us.
Smartphone Policy
We are introducing a new policy called the Smartphone Policy, to facilitate the use of the new software and work processes. It is now compulsory for all employees and subcontractors who are representing 360 Services to have access to a suitable “Smartphone” throughout their shift. This policy has been sent to everyone via Adobe to sign. If you have any concerns or issues around this, please do not hesitate to contact us and discuss this with us.
Having a smart phone will allow employees to see all Assignment Instructions through the TelMe App as well as conduct patrols, see rota changes, report incidents and alert our Control Room to any dangers that you are facing.
New Staff
We would like to introduce you to our newest additions to the Head Office:
Jon Turner – Operations Manager – From a strong security management background, Jon replaces Marlon Smith who left in early March. He will be visiting all of our sites over the next month, so please make him feel welcome.
Cassandra Rock – Will be responsible for Recruitment and Training. Most of you will meet her soon, as she will be delivering the Annual Vulnerable Adults Training, Basic Guarding Courses and other new Upskilling Courses to be introduced shortly.
David Babatunde – Trainee Control Room Supervisor – David has been promoted to this role. He is still learning the ropes, so please be patient with him and all of the control room team, as he strives to continue building bridges and effective communication between the Field Based employees and the operations Team.
Contract Referral Scheme
360 Services continues to grow, hence the continued recruitment. However, we are always looking for new contracts and opportunities.
Often it is our staff in the field who have the best knowledge about new opportunities and contracts that our Business Development Team could apply for.
If you hear of any opportunities that you think might be suitable for 360 Services, whether it’s a previous company that has lost a contract or a client that might need our help in the future. Please call our office on 01322 277 051 and ask our Operations Team for more details about the Referral Bonus Scheme. The scheme allows you to take a commission on new clients throughout the full duration of the contract.
360 Services is Recruiting
We are still recruiting for Security Guards, Night Concierge, Support Workers & Night Workers
360 Services are currently still recruiting for Security Guards, Night Concierge, Support Workers and Night Workers. If you know anybody that might be interested, please refer them to us and if they stay with us for 6 months or longer you will receive a £50 Voucher.
Candidates must have a SIA badge or Support Work experience, feel free to give them our number (01322 277 051) to book them in for an interview.
We are struggling to cover driving positions in Reading. Thank you to Prosper Lamptey, Safa Dubed and Nawal Mohamed for your recent referrals.
Outstanding Workers!!!
A special thank you to the following staff for the Outstanding Performance of Duties. These individuals have all been acknowledged by either clients or their line managers for going over and above the expected level for their duties:
Frank Amoo
Azzeddine Mahroug
Rahman Siyad
Emmanuel Obisesan
David Babatunde
Daniel Knight
Ola Owodimilehin
Ibrahima Diallo
Mohamed Younis
Ike Anyanwu
Anil Gotra
Mohamed Abdullahi
Each month, all members of staff with outstanding performance are put into a draw for a £25 Amazon Gift Card.
Congratulations to Ike Anyanwu who has won the draw this month. An Amazon gift card will be with you shortly.
THANK YOU FOR YOUR HARD WORK AND DEDICATION
_________
360 Services provides Event Security as well as security for most Commercial and Office Buildings. If you would like more information about joining our team or about the range of services that we offer our clients. Please email ops@360-services.co.uk or call 01322 277 051.
