Ike Anyanwu has been a Night Concierge with 360 Services since March of 2022. He’s based at a St Mungo’s accommodation in London – St Mungo’s is one of the UK’s largest registered charities that provide shelter and help for some of the UK’s homeless population. Responsibility, due diligence, a duty of care, and professionalism are all key tenets of Ike’s role. There’s a lot to learn from a day in the life of Ike’s work as a Senior Night Concierge, the skills required, and the people he’s met.
How did you start working with 360 Services?
I was looking actively for jobs, and a colleague suggested that 360 was hiring.
How is working with 360 Services different from to work you’ve done before?
The difference with my previous job was that I worked in customer service dealing with the public in a front line role. I didn’t have much communication with the management team. Whereas at 360 I’m in contact with the management team often.
What does your job involve?
My job involves the Safeguarding of the residents by conducting internal and external patrols and monitoring the CCTV. Logging in incident reports, Health and Safety checks of the building, ensuring hallways, doors, and exits are unblocked. Also, I look out for the overall safety of the residents.
What are some of the challenges you face in the hostels?
The challenges that you can face working in Homeless Hostel are that some of the residents are dealing with mental health and drug abuse issues. Some have Post-Traumatic Stress Disorder, Panic Attacks, and Paranoia, and are commonly schizophrenic. All this mentioned must be dealt with professionally.
What do you find rewarding about your work with 360 Services?
The most rewarding part of my job is recognition, flexibility, and good communication with the management team. Also, positive work relationships with the clients.
What have you learned about homelessness since working for 360 Services?
Since I started working with 360 Services as a Night Concierge. I have experienced meeting different people from all different walks of life. Working with 360 Services gave me a great opportunity to learn about homelessness, and overall being more empathetic to their needs. I have thoroughly enjoyed working here and wish to do so for many years to come.
If you would like more information about how you can join our team and work alongside dedicated staff like Ike. Or if you are interested in one of our highly trained Night Concierge or Support staff working at your Supported Accommodation project. Please email firstname.lastname@example.org or call 01322 277 051.