The Importance of SWEP – (Severe Weather Emergency Protocol)

We are proud to work with St Mungo’s, the community housing association charity which provides valuable care and support to our country’s homeless.

Why is SWEP important to your customers?

SWEP stands for Severe Weather Emergency Protocol. It is activated by local authorities when weather temperature falls to 0 or below, and when it has been predicted that these freezing temperatures will last for at least three consecutive nights. Understandably, this is why the work of St Mungo’s is so important. Homelessness is an emergency regardless of the weather, but especially in the winter when the freezing weather puts people in even greater danger, they do what needs to be done to care for those people without a home by providing housing and support.

When SWEP is activated, temporary hostels may be provided to accommodate the need for shelter, and extra spaces may be opened up to house those who are living rough. It’s during this time that SWEP becomes important to our customers, as steps are put in place to help them counter the dangers faced by the homeless during the winter months. We are part of the solution, as we provide the staffing to meet the needs of charities such as St Mungo’s when trying to care for our nation’s homeless.

What roles do you perform for your client?

At 360 Services, we provide experienced staff members to meet the extra demands that our clients create. We provide Doormen Security, Night Concierge, and Support Workers to work within the homeless shelters provided by charities such as St Mungo’s. We check on the health and safety requirements of the temporary residents within each homeless shelter, ensure their comfort needs are being met, and address any medical needs that have been noted for each resident. Our experienced staff members do all they can to care for each resident, not only for the short term but for the long term too.

What is special about your company in your service to homeless shelters?

Here at 360 Services, we take a very thorough approach when it comes to meeting the staffing needs of the homeless hostels we support. Our team members are vetted to ensure they have what it takes to work with our clients, and individual training is tailored to meet the needs of the specific hostels that we are working with. One such training course is the Vulnerable Adults course which is a requirement for our Concierge staff. While we understand that our team members need to show empathy to the residents they are working with, the training we provide

ensures our Concierge staff is able to meet the specific needs of the residents that are housed by our clients. We are against the one-size-fits-all approach. Every client is different, and that is why we tailor our services accordingly.

How many Shelters in the UK do you provide security for? 

At the time of writing, we provide Concierge, Support Workers, and Security staff for over 30 homeless hostels and shelters across the London and South East areas.

For more information on what we do and what we can offer, please use the contact details on our website to get in touch with our team.

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